OZO Hotels Arena Amsterdam

This hotel is a popular choice for concert-goers and sports fans due to its signature feature: its close proximity to the Ziggo Dome and Johan Cruijff ArenA. Many guests find it a convenient base for attending events, with easy access to public transport for exploring the wider city. While some guests appreciate the hotel's modern design and comfortable rooms, a significant number of reviews highlight concerns regarding cleanliness and staff demeanor. It is also suitable for business travelers seeking accommodation near the area's office blocks. To ensure a more comfortable stay, guests are advised to bring earplugs if sensitive to noise and to clarify all charges, such as city tax and early check-in fees, upon arrival.

Facilities & Amenities
The hotel offers a range of facilities that guests generally find useful, including parking on-site, though some consider it expensive. Free Wi-Fi is available, with most guests reporting good reception, although some experienced slow or non-working connections. Rooms are equipped with a kettle for tea and coffee, and some include a mini-fridge. A communal gym is present, but several guests noted that the equipment was broken or limited. The TVs in rooms were a point of contention, with many reporting them as tiny or non-functional. The bar and restaurant facilities are available, but a recurring complaint is their frequent closure, especially on weekends, limiting dining options within the hotel.

Cleanliness & Room Comfort
Room comfort and cleanliness receive mixed but often critical feedback. While some guests found their rooms spacious and comfortable, many reported significant issues. Common complaints include dirty conditions, with mentions of dust, hair, and various stains on bed sheets, curtains, and walls. Some reviews even cited the presence of roaches, silverfish, and bed bugs. Worn-out towels and leaking showers that flood the bathroom are also frequently mentioned. The bathroom design, featuring glass walls and doors that do not fully close or lock, is a major concern for privacy. Guests also reported uncomfortable beds, often consisting of two singles pushed together, and issues with noise from pipes or other rooms. Some rooms were also noted as being cold, with non-functional heating.

Dining & Food Quality
Feedback on the hotel's dining options, particularly breakfast, is largely negative. Many guests found the breakfast to be of poor quality, with limited options and not worth the price. Descriptions included soggy bread, bad coffee, and a general lack of freshness or variety. Some even reported the presence of fruit flies in the breakfast area. The hotel's restaurant and bar are mentioned, but a frequent complaint is their closure, especially during weekends, leaving guests with few on-site dining choices. When open, the bar was sometimes criticized for expensive drinks. Overall, guests often opted to seek dining alternatives outside the hotel due to dissatisfaction with the available options.

Location & Accessibility
The hotel's location is a significant advantage for many, particularly its close proximity to the metro station, typically a five to ten-minute walk. This provides easy access to the city center, usually a 20 to 40-minute public transport journey. Its position near the Ziggo Dome and Johan Cruijff ArenA makes it ideal for event attendees, as these venues are within walking distance. The hotel is also conveniently located for travel from the airport. However, the area is described as an industrial zone, lacking nearby shops or restaurants, which some guests found inconvenient. While parking is available, its cost is a common point of concern, and some guests felt the surrounding streets were poorly lit and could feel unsafe at night.

Staff & Service
Guest experiences with staff and service are highly varied. While some guests praised the friendly staff and their helpfulness, many others reported encountering unfriendly, rude, and unwelcoming personnel, particularly at the front desk. There were instances of staff being dismissive, unprofessional, and showing a lack of effort to assist. Issues included slow check-in processes and staff ignoring requests for extra amenities like duvets or towels. Housekeeping also received criticism, with reports of rooms not being cleaned as requested or staff entering rooms despite "do not disturb" signs. Furthermore, some guests faced unexpected charges for early check-in and encountered difficulties with deposit refunds, with some feeling scammed by the process.

Additional Information
Guests should be aware of several policies and charges that frequently arise. An early check-in fee is often applied, which some guests found unexpected. A deposit is typically required upon arrival, and numerous reviews indicate significant issues with these deposits not being refunded, sometimes with hotel staff making unsubstantiated claims. A city tax is also charged, which some guests reported as unclear or not advertised during booking. Additionally, some staff members enforce a no visitors in rooms policy, which can be restrictive for guests. The hotel also offers parking, but it is not included in the room rate and is considered expensive by many.