Hilton Hotel Tahiti

The hotel offers a memorable stay, with its magnificent pool and stunning views of Moorea and the ocean serving as a signature feature that captivates many guests. Its modern and beautiful design is consistently praised, creating an inviting atmosphere that blends luxury with comfort. The convenient location near key transport hubs and a large shopping center makes it an ideal choice for transit travelers seeking a comfortable stopover, as well as families who appreciate the spacious rooms and amenities, and couples looking for a romantic escape with breathtaking sunsets. While the staff are often highlighted for their kindness, guests should be prepared for potential service delays, especially during peak periods. To enhance your experience, consider utilizing the adjacent supermarket for more economical dining options and be aware that early check-in requests may not always be accommodated due to high occupancy.

Facilities & Amenities
The hotel boasts a magnificent pool area, frequently described as superb and inviting, complete with a swim-up bar for refreshing drinks. While many appreciate the ample loungers, some guests note a shortage during busy times or issues with wet seating. The spa receives high praise, with many guests recommending its Polynesian massages for a truly relaxing experience. For those seeking to maintain their fitness routine, a well-equipped gym is available. Most guests find the Wi-Fi generally reliable, though some report connectivity issues. A transit lounge is offered for guests with late departures, providing a space to relax, shower, and access basic refreshments, though some find it somewhat basic. Issues with the availability of pool towels are a recurring concern, and some guests mention non-functional ice machines or intermittent elevator service. Parking is available, but can fill up quickly.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many describing the spacious rooms as modern, clean, and well-maintained, often featuring comfortable beds and high-quality linens that ensure a restful sleep. The bathrooms are frequently noted for their generous size, often including separate showers, though some guests mention issues with mildew or showers that can flood the floor. While most appreciate the overall cleanliness, some report a persistent musty smell in certain areas or minor stains on furniture. In-room amenities typically include a coffee maker (though often espresso-only with no milk), a fridge, and quality toiletries. Noise levels can be a concern for some, with reports of thin walls allowing sounds from neighboring rooms or occasional airport noise. Some guests also mention the presence of small insects like beetles or mosquitoes. The TV system is noted for having limited English channels and no streaming capabilities.

Dining & Food Quality
The breakfast buffet consistently receives high praise, described as phenomenal and exceptional, offering a wide variety of fresh and plentiful options, including made-to-order items, often accompanied by live music and stunning views over the ocean. However, some guests find the breakfast to be expensive or experience slow service during peak hours. The hotel features several restaurants, including Italian, Sushi, and a Brasserie, which generally offer good food quality, though opinions on specific dishes vary. Many guests find the dining options to be quite expensive. Room service is available, but some guests report issues with missing items like plates or specific beverages, and note a significant delivery charge. Service at the bar and poolside dining areas can be inconsistent, with some guests experiencing slow or understaffed service, while others commend the attentive staff.

Location & Accessibility
The hotel's central location is a significant advantage, being conveniently situated just a short 5 to 10-minute drive from the airport and the ferry port, making it an excellent choice for travelers in transit. It is also within a reasonable walking distance, approximately 20-30 minutes, to downtown Papeete, though some guests find the walk less appealing. A major highlight is the direct access via a covered walkway to a large shopping center that includes a supermarket, providing immense convenience for groceries, snacks, and other necessities. While the hotel is oceanfront, it is important to note that there is no beach access for swimming directly from the property. Taxis are readily available for transport, but guests should be aware that fares can be quite expensive.

Staff & Service
The friendly staff at the hotel frequently receive commendation for their kindness, professionalism, and willingness to assist, with many guests highlighting their helpfulness and attentive service. However, feedback on efficiency is mixed; while some experience quick and smooth interactions, others report slow service, particularly at the pool and restaurants, and occasional unresponsiveness to requests like housekeeping or room service. The check-in and check-out processes can sometimes be busy and disorganized, leading to long wait times, and requests for early check-in are often not accommodated. The concierge team is generally praised for being knowledgeable and helpful with excursions and transportation arrangements. Despite some inconsistencies, the overall sentiment points to a dedicated team striving to provide a positive guest experience, though some areas could benefit from improved staffing or training.

Additional Information
Guests should be aware of a destination fee that is applied, which some find unclear or not fully justified by the amenities provided. For those with late departures, a transit lounge is available, though some guests find it basic and overpriced. While the hotel is generally well-regarded, some rooms may experience issues with mosquitoes or other small insects. It is important to note there is no hot tub on the property and, as mentioned, no ocean swimming directly from the hotel. Guests also report that there are no free airport transfers, and in-room entertainment is limited by no microwave and limited English TV channels. Some guests find the pillow comfort to be too soft, while others praise the efficient air conditioning. The hotel's day pass policy for locals can lead to a crowded pool, and occasional noise from events may be heard.