Level Los Angeles - Downtown South Olive

This hotel offers a unique blend of spacious, apartment-style suites and extensive recreational amenities, making it a memorable urban retreat. Its signature feature is the provision of full kitchens and private balconies within generously sized accommodations, complemented by an impressive array of on-site facilities. This setup makes it an excellent choice for families seeking comfort and convenience, business travelers attending conferences nearby, and groups or couples looking for a home-like base with ample space for relaxation and entertainment. Guests consistently highlight the value of having in-suite laundry and cooking facilities. To enhance your stay, consider requesting a room on a higher floor for improved views and reduced street noise, and be prepared for a potentially slow check-in process during peak times.

Facilities & Amenities
Guests frequently commend the hotel's impressive array of facilities. The pool area, often described as beautiful and well-maintained, along with the hot tub, provides a relaxing escape. The gym is consistently praised for being well-equipped, spacious, and functional, catering to various fitness needs. Unique recreational options include a basketball court and an outdoor cinema area, which are highly appreciated for adding to the guest experience. Suites feature full kitchens with high-quality appliances, including washers and dryers, which are a significant convenience, especially for longer stays. While Wi-Fi is generally available, some guests note occasional issues with speed or device limits. The presence of balconies in many rooms is also a popular feature, offering city views.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. While many guests praise their rooms as clean, spotless, and beautiful, a significant number report issues such as dirty floors, dusty surfaces, stained furniture, and uncleaned balconies. Some reviews mention finding uncleaned kitchen areas or even pests. Rooms are consistently described as spacious and apartment-like, often featuring impressive city views. However, the beds receive varied comments, with some finding them comfortable while others describe them as hard, squeaky, or lumpy. Common in-room issues include televisions not working properly or failing to connect to streaming services, and shower problems such as low water pressure, difficulty regulating temperature, or broken fixtures. Some guests also note a lack of basic toiletries or sufficient towels upon arrival.

Dining & Food Quality
The hotel does not offer traditional on-site dining services such as a full-service restaurant or room service, which some guests note. However, the presence of full kitchens within each suite is a significant advantage, allowing guests to prepare their own meals. This feature is highly valued, especially for families or those on longer stays, as it provides flexibility and cost savings. Guests appreciate the convenient proximity to various grocery stores, including a large organic market, and other retail options within walking distance, making it easy to stock up on food supplies. Additionally, the surrounding area offers a wide selection of restaurants, coffee shops, and food trucks, providing numerous external dining choices for guests.

Location & Accessibility
The hotel's central location in downtown is a major draw, placing guests within easy walking distance of many popular attractions, including entertainment venues and the convention center. Its proximity to public transportation also provides convenient access to other parts of the city. Guests appreciate the walkability to numerous restaurants, coffee shops, and grocery stores, making daily errands and dining out very convenient. Parking is available on-site, with both valet and self-park options, though guests frequently note that these services are quite expensive. Some guests opt for alternative, less costly parking lots nearby, while others express concerns about the general urban environment and street activity in the immediate vicinity, particularly at night.

Staff & Service
Guest feedback on staff and service is varied. Many guests consistently praise the staff as friendly, helpful, accommodating, and professional, highlighting positive interactions with front desk and valet personnel. However, the check-in process is a frequent point of frustration, with numerous reports of long waits, delayed room readiness, and occasional system issues. Housekeeping and maintenance services also receive mixed reviews; while some issues are resolved promptly, many guests report a lack of daily cleaning service for shorter stays and difficulties in obtaining basic amenities like towels or linens. Response times for maintenance requests, such as issues with in-room appliances or plumbing, are also inconsistent, leading to inconvenience for some guests.

Additional Information
Several important details enhance or impact the guest experience. A recurring and significant issue mentioned by guests is the performance of the elevators, with frequent reports of long wait times and multiple units being out of service, sometimes leading to guests having to use stairs from high floors. The hotel charges a resort fee, which some guests find unexpected or unclear upon booking. The deposit policy has also caused issues for some, with funds being charged rather than authorized, leading to delays in refunds or unexpected international transaction fees. While the hotel maintains a strict no-party policy, actively enforced by security, some guests find this intrusive. The Wi-Fi may have device limits, and some guests have noted challenges with the pet policy, particularly regarding suitable outdoor areas or unexpected fees for service animals.