Soreda Hotel

This hotel is recognized for its excellent food quality and the generally friendly staff who strive to provide good service. Its multiple pools offer various recreational options, though their availability and condition can be inconsistent. The hotel is currently undergoing ongoing renovations, which, while aiming to improve facilities, can sometimes lead to noise and disruption. It is particularly well-suited for families seeking diverse dining and recreational areas, and for couples who appreciate a lively atmosphere and good food. However, guests should be aware that the presence of large student groups can significantly impact the overall tranquility. To ensure a more peaceful stay, it is advisable to inquire about potential group bookings during your travel dates.

Facilities & Amenities
The hotel features several pools, including a rooftop pool that offers a pleasant setting, though some guests find it uncomfortably cold or unavailable due to private bookings or large student groups. There is also a ground floor pool which can be similarly affected by private events, and a warmer, more inviting indoor pool and jacuzzi in the basement, though these can become crowded and noisy. A fitness center is available, described as well-equipped by some, but often incurs an additional fee for guest use. The hotel provides Wi-Fi with generally good coverage. Various bars and lounges offer spaces for relaxation and drinks, and function rooms are frequently utilized for events, which can lead to noise and limited access for regular guests. Some elevators are new, while others are older or out of service, occasionally causing delays.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many describe the rooms as spacious and clean, with some noting them as "spotless" and "adequate." However, a significant number of reviews indicate that rooms are dated, tired, and in need of refurbishment, with old-fashioned furniture and signs of wear. While some guests found the beds comfortable, others reported them as small, with lumpy or old pillows, and often consisting of two single beds pushed together that tend to separate. Noise levels are a recurring concern, stemming from student groups, loud music from events, ongoing construction, and street activity, impacting sleep quality. Bathrooms also receive varied comments, with some being described as nice, while others are noted as old, lacking water pressure, or having issues like broken fixtures.

Dining & Food Quality
The hotel's dining experience consistently receives high praise, with the food quality often highlighted as a standout feature. Guests commend the buffet for its "excellent" and "amazing" selection, offering a diverse range of dishes that cater to various tastes. The breakfast variety is particularly appreciated, featuring both English and continental options, fresh fruits, and cereals. While the overall quality is high, some guests noted that the food, particularly at the buffet, could be lukewarm, and plates were often cold. The restaurant can become very busy and noisy, especially when large groups are present, leading to queues. The bars offer a selection of drinks, though all-inclusive guests sometimes find limitations on snacks or certain beverages, or are required to pay deposits for plastic glasses.

Location & Accessibility
The hotel's location is generally considered convenient, situated within walkable distance to the seaside and the main shopping area. It is also close to various restaurants and popular attractions like the aquarium. A significant advantage is its proximity to the bus station, providing easy access to public transportation for exploring the island. While some guests found the immediate surrounding area to be quiet and residential, others described it as somewhat out of the way or in a run-down neighborhood, with some noting a steep walk from the main road. Parking is available in an underground garage, but it is often small and can be difficult to find a spot, leading to challenges with street parking.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentive service. Many guests highlight the dedication of the restaurant staff and bar staff, describing them as efficient, polite, and hardworking, contributing significantly to a positive experience. Housekeeping is generally commended for maintaining clean rooms and providing fresh towels daily. However, feedback regarding reception staff is mixed; while some guests experienced quick and helpful check-ins, others reported instances of unresponsiveness, abruptness, or being ignored. Despite these occasional inconsistencies, the overall sentiment is that the staff are a major asset, striving to provide excellent service even under challenging circumstances, such as during periods of renovation or when dealing with large, noisy groups.

Additional Information
The hotel is undergoing ongoing renovations, which, while necessary for modernization, can cause disruption through noise and the closure of certain areas. Guests frequently mention the significant impact of student groups and private events on their stay. These large groups often lead to excessive noise, particularly at night, and can monopolize facilities like pools and dining areas, affecting the tranquility for other guests. Access to the gym often requires an additional fee, which can be an unexpected cost for some. The hotel maintains a pet-friendly policy, even offering a specific pool for dogs, which is a notable benefit for pet owners. Guests should also be aware of the water policy, where complimentary bottled water is provided upon arrival, but subsequent bottles may need to be purchased, and all-inclusive guests are sometimes restricted from taking bottled water outside the hotel.