The Fullerton Hotel Sydney

The hotel, housed in a beautifully restored historic building that was once the General Post Office, offers a unique blend of heritage charm and modern luxury, making it a memorable choice for guests. Its central location is consistently highlighted as a major advantage, placing visitors within easy reach of key attractions and the central business district. Guests frequently praise the spacious rooms and the generally attentive service provided by the staff. This hotel is particularly well-suited for sightseers and business travelers due to its prime position, while couples seeking a luxurious escape and families desiring comfortable, well-located accommodations will also find it appealing. To enhance your stay, consider taking advantage of the complimentary heritage tour to learn about the building's rich history, and for a truly relaxing experience, many recommend requesting a room on a higher floor for better views.

Facilities & Amenities
Guests appreciate the hotel's well-appointed facilities, which contribute to a comfortable stay. The fitness center is frequently praised for being well-equipped with new and tidy equipment, offering a comprehensive space for workouts. The hotel's bar is described as fantastic, providing a stylish and comfortable ambiance for drinks and light meals. The grand lobby and atrium areas are consistently admired for their stunning architecture and elegant design, often noted for a pleasant, clean signature scent. While some guests note the absence of a swimming pool, the overall range of amenities, including efficient elevators and reliable Wi-Fi with casting abilities, generally meets expectations. In-room amenities like coffee makers and luxurious Balmain products are also appreciated, though some guests experienced issues with the functionality of the in-room iPad.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing their rooms as spotless and immaculate. Rooms are consistently noted for being spacious, modern, and well-appointed, offering a luxurious and comfortable environment. The beds are frequently highlighted as exceptionally comfortable, ensuring a restful night's sleep, though feedback on pillows is mixed, with some finding them too soft. Bathrooms are often described as large and well-designed, featuring deep baths and separate showers. However, some guests reported issues such as inconsistent water temperature in the showers, leaking taps, or minor maintenance needs like scratched furniture, suggesting that some areas could benefit from refurbishment. While the hotel is generally quiet for its central location, a few guests mentioned occasional noise levels from internal banging or loud doors.

Dining & Food Quality
The hotel's dining options generally receive positive feedback. Breakfast is widely praised for its good quality, variety, and plentiful spread, though some guests noted that the menu can be repetitive over longer stays, and service can occasionally be slow during peak times. The main restaurant, often referred to as "The Place," is highly regarded for its delicious food, reasonable pricing, and excellent service, with many recommending its set lunch menu. Room service is frequently described as amazing and efficient, providing good quality food. The hotel's bar also offers a pleasant atmosphere with good food and snack options. Guests with Club Lounge access appreciate the quality of the breakfast and evening canapés, although a few found the canapé selection to be somewhat average or lacking variety compared to other luxury hotels.

Location & Accessibility
The hotel's central location is consistently lauded as its strongest asset, placing guests directly in the heart of the city's central business district. Its proximity allows for walking distance access to numerous major attractions, including The Rocks, the Opera House, the Harbour Bridge, Circular Quay, and various shopping districts like Pitt Street Mall. The hotel is also exceptionally well-connected by public transport, with tram and light rail stops virtually at its doorstep, and a train station nearby, providing easy access to the airport and other parts of the city. While parking is available, guests note it can be expensive, with both valet and self-parking options, though some appreciate deals offered by the hotel for nearby car parks.

Staff & Service
The staff at the hotel generally receive high praise for their excellent service, often described as friendly, helpful, attentive, and professional. Many guests highlight the welcoming nature of the concierge and doormen, who are noted for their knowledge and willingness to go above and beyond. The Club Lounge staff are particularly commended for their attentiveness and ability to remember guest preferences. While the check-in process is often smooth, some guests reported it could be slow or that reception staff occasionally lacked the expected level of warmth or efficiency. Housekeeping is generally seen as diligent, ensuring rooms are clean, though a few isolated incidents of missed replenishments or unexpected room entry were mentioned. Overall, the staff's commitment to providing a positive experience is a recurring theme.

Additional Information
Guests frequently highlight the hotel's complimentary heritage tour as a valuable and informative experience, offering unique insights into the building's historical significance. Many recommend opting for Club Lounge access, citing the benefits of enhanced service, good views, and the perceived value for money, despite some mixed feedback on the lounge's food offerings. A recurring concern among guests involves billing issues, with multiple reports of incorrect charges for mini-bar items or breakfast, and subsequent difficulties in resolving these discrepancies or receiving timely refunds from the hotel. There are also specific complaints regarding taxi arrangements made by hotel staff, with some guests reporting inflated fares due to alleged commissions. The hotel's pleasant signature scent in the lobby is a subtle detail that many guests appreciate, contributing to the overall ambiance.