The Ube Residency - Hotel In Malad

The hotel stands out primarily for its direct proximity to the Mitchowki metro station, making it exceptionally convenient for guests to navigate the city. As a newly opened and generally clean property, it offers a fresh and well-maintained environment. Guests frequently highlight the hotel's cleanliness and the accessibility of its location as major advantages. However, feedback on staff service is notably mixed, ranging from highly positive to very negative, and room comfort is impacted by noise from an adjacent club. This hotel is well-suited for business travelers seeking a consistent base for extended stays, as well as solo travelers and friends looking for an affordable and accessible option. While some families have stayed, the hotel might not be ideal for couples due to specific check-in issues reported by some. To ensure a more peaceful stay, it is advisable to request a room situated away from the club, especially if staying over a weekend.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's facilities and amenities. A significant and recurring concern is the lack of reliable in-room network or Wi-Fi, which many guests found frustrating. Some also noted practical issues such as slippery ceramic floors in bathrooms and steep staircases. On the positive side, rooms are generally described as well-equipped, providing essential comforts. While some reviews mention a spacious parking area, others indicate that parking can become an issue if more than three cars are present, suggesting limited capacity. One guest also reported being charged extra for water bottles, which they expected to be included. Overall, while the rooms themselves offer basic amenities, the connectivity and some practical aspects could be improved.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests describing rooms as sparkling clean, tidy, and well-maintained. The interiors are often noted as pretty and the rooms themselves as comfortable. However, there are notable concerns regarding room comfort. Some guests found the room vibe to be negative or the rooms to be small compared to other accommodations. A significant issue is the reported lack of ventilation or windows in some rooms, leading to them feeling chilled even without air conditioning. The most frequent complaint related to comfort is the pervasive noise from an adjacent club, which plays loud music until late hours, particularly on weekends, making it difficult to sleep. One review also humorously mentioned a "train blanket."

Dining & Food Quality
Feedback on the hotel's dining options and food quality is quite varied. The hotel features an on-site restaurant and bar, often referred to as Balora or Fingerprint Malad, which many guests found to have a good ambience and good music, including a DJ. Room service is available and generally described as prompt. Regarding the food itself, opinions diverge sharply; some guests lauded the food as excellent, tasty, and delicious, expressing high satisfaction. Conversely, a notable number of reviews stated the food is very bad. Some guests also pointed out that while the taste was good, the prices were on the higher side and portions for starters were limited.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it highly accessible for guests. Its most prominent feature is its direct proximity to the Mitchowki metro station, which is described as being literally in front of the hotel's gate, providing unparalleled convenience for public transport and easy access to various parts of the city. This makes it an excellent base for exploring Mumbai. The hotel is also noted to be situated within the MG motors complex, adding to its specific positioning. While the immediate surrounding area is occasionally described as "shabby" or "slum-like" by some, this does not significantly detract from the hotel's internal appeal or its ease of access to the metro and other city amenities, which guests find to be a major benefit.

Staff & Service
Feedback regarding the staff and service at the hotel is notably polarized. Many guests commend the staff for being friendly, kind, welcoming, attentive, polite, and helpful, often highlighting excellent service and a homely environment. These positive experiences frequently mention prompt room service and overall attentiveness. However, a significant number of reviews express strong dissatisfaction, particularly with the reception staff. These guests describe the reception staff as extremely rude, unprofessional, pathetic, and disrespectful. Specific complaints include staff trying to enter rooms during checkout, and issues with check-in for couples, with some guests reporting humiliation or refusal of entry. This stark contrast suggests a highly inconsistent service experience.

Additional Information
Several miscellaneous but important details emerged from guest reviews that do not fit into other categories. Some guests appreciated the availability of a half day service and a discount for night stay, finding these options convenient. However, a concerning issue raised by multiple guests is the alleged practice of asking for extra money beyond the normal charges and discouraging guests from taking GST bills in exchange for discounts. This practice has led to negative experiences for some, impacting their perception of transparency. Furthermore, guests booking online have reported significant online booking issues, including long waiting times for confirmation and rude interactions with staff during this process, which can be frustrating. It was also noted that the hotel's Google Maps location might require correction for better navigation.