Whakatane Hotel

The hotel is widely recognized for its historic charm and old-fashioned character, offering a unique glimpse into a bygone era rather than modern luxury. Its central location is a significant draw, placing guests within easy reach of local attractions and amenities. While many appreciate the friendly staff and comfortable beds, a recurring theme is the noise level, particularly on weekends, due to thin walls and street activity. This hotel is best suited for budget-conscious travelers and those who value a nostalgic experience over contemporary comforts. It also appeals to backpackers and students looking for a lively, central base. Guests are advised to request a room away from the main street for a quieter stay, especially if sensitive to noise, and to be prepared for shared facilities.

Facilities & Amenities
Guests frequently praise the hotel's communal spaces, including a well-equipped shared kitchen and a spacious lounge area with a pool table, offering a social atmosphere. A notable feature is the balcony/terrace which provides pleasant views. The hotel also offers free Wi-Fi, though some guests experienced connectivity issues or outdated passwords. Practical amenities like a laundry facility and enclosed motorbike parking are appreciated. The bar downstairs is a central hub, providing food, live music, and a happy hour. However, the hotel lacks an elevator, which can be challenging for guests with heavy luggage or mobility issues. Some found the kitchen cleanliness to be inconsistent, with overflowing bins and dirty fridges. In-room amenities like fans sometimes had inconvenient timers or were non-functional, and there is no air conditioning, leading to hot rooms in summer. Some rooms also lacked a bar fridge.

Cleanliness & Room Comfort
Many guests find their rooms to be clean and the beds comfortable, often highlighting the provision of clean sheets and ample blankets and pillows. Some rooms feature a convenient private basin and a dressing table with a mirror. Showers generally offer good water pressure and temperature control, though some are described as old-fashioned. However, feedback on cleanliness is mixed, with some reporting dirty or shabby rooms, moldy shower curtains, or a lingering cigarette smell. A significant concern is noise, stemming from thin walls, slamming doors, and street noise including loud discussions, motorbikes, and even police sirens. Rooms can be hot due to the lack of air conditioning or effective fans, and some have reported non-functioning sinks or ripped wallpaper. The presence of light from the corridor through glass panes above doors can also disturb sleep.

Dining & Food Quality
The bar downstairs is a popular spot, offering good hot chips and a lively atmosphere with live music and a happy hour. Guests have generally enjoyed the meals served at the hotel's restaurant. However, some guests were disappointed by the early closing times of the bar/restaurant, making it impossible to get a meal after 7:30 pm on certain evenings. There were instances where the kitchen was not providing food due to cleaning or breaks, which was inconvenient for guests expecting to dine on-site. While the pub is generally not too loud, its presence can contribute to the overall noise level, especially during karaoke nights, which some guests found disruptive.

Location & Accessibility
The hotel boasts an excellent central location, situated right in the middle of town and the CBD, making it incredibly convenient for guests to walk anywhere. It is close to various shops, restaurants, cafes, and local walks, and only a short drive to nearby beaches. Its proximity to the i-site and waterfront is also a significant advantage. The hotel offers parking around the back, including enclosed motorbike parking, which is a valued amenity. Despite being central, some guests found it surprisingly quiet and safe at night. While parking is available, some guests noted trouble with street parking. The central location, while convenient, also means exposure to city centre noise and occasional street disturbances, including karaoke from the pub below.

Staff & Service
The hotel staff consistently receive praise for being friendly, helpful, pleasant, and approachable. Many guests highlight their kindness and attentiveness, contributing positively to the overall experience. The check-in process is often described as easy and accommodating, with staff willing to assist with requests like late arrivals. Some guests noted that certain staff members were particularly efficient and friendly, improving their stay. However, there are instances of mixed feedback, with some guests encountering dismissive or unwelcoming reception staff. Concerns were raised about the hotel being understaffed, leading to the main desk being un-manned at times. A few reviews mentioned staff appearing uninterested or lazy, particularly regarding service at the bar, which impacted guest satisfaction.

Additional Information
The hotel is an old timber building, which contributes to its character but also means noise carries easily between rooms. Guests should be aware of specific hotel policies, such as the balcony and kitchen being closed between 10 pm and 6 am. There is also a strict alarm fee policy, with a significant charge for setting off the fire alarm. The hotel's unique historic architecture, including stained glass windows and an 18th-century gentleman's club-style lounge, adds to its distinctive atmosphere. It is noted for its Irish motifs and proudly old-fashioned decor, appealing to those who appreciate nostalgia. Some guests also mentioned the shared bathroom facilities are private, being in separate rooms rather than cubicles.