Hotel Palacio De Santa Paula, Autograph Collection

Gran Vía de Colón , 31Granada18001Spain
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About Hotel Palacio De Santa Paula, Autograph Collection

Hotel Palacio De Santa Paula, Autograph Collection is an historic property situated on the main street in the centre of Grenada that features a gym, sauna and Turkish bath.

Non-smoking and soundproof guest rooms feature air conditioning, a minibar, bathrobes, a television and 24-hour room service.

Services and amenities offered at the hotel include a terrace, complimentary Wi-Fi, 24-hour front desk, currency exchange, tour desk, luggage storage, childcare service, laundry facilities and massage service.

El Claustro Restaurant serves a buffet breakfast each morning and also serves a wide variety of items for lunch and dinner.

Hotel Palacio De Santa Paula, Autograph Collection is located close to many popular attractions including Granada Cathedral, Alhambra, The Triunfo Gardens and the Archaeological Museum.  Granada Train Station is only a 15-minute walk away.

Contact

Gran Vía de Colón , 31, Granada, 18001, Spain
Telephone: +34(958)805740 | Fax: +34(958)805741 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Business centre
  • Car park
  • Concierge
  • Conference rooms
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • PC with internet
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Cosmetic mirror
  • Desk
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Kitchen / Kitchenette
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Turkish bath / Hammam

Accessibility

  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Beautiful, Historic Location in the City Centre

AC Palacio de Santa Paula is located in an historic part of the city with lots of old, beautiful buildings and parks. The area is upbeat but also relaxing and many restaurants, shops, cafes and popular attractions are within walking distance.

Stunning Hotel with Comfortable Guest Rooms

A beautiful hotel with stunning architecture, a beautiful courtyard and spectacular views. The large guest rooms are equally stunning and efficient with many amenities, comfortable beds, Wi-Fi service that always works and soundproof walls.

Staff Members are Attentive and Accommodating

Staff members truly seem proud to be working at this hotel. They are welcoming, fast and efficient at check-in, they are helpful in providing extra amenities, directions to local attractions and recommendations on what to see and do. Guests have also reported that staff have no problem doing little extras like helping to bring luggage to rooms and preparing breakfast to be taken on the road.

Negative Reviews

More like a Roadside Motel

The hotel is located in a drab area on a hard-to-find side road. Guests have reported that the hotel is noisy and rooms are cold and poorly lit with old and tattered furnishings and a lack of amenities.

Hotel is Understaffed and Poorly Run

Guests have reported that it is hard to get any help around the hotel as it seems to be understaffed. When staff is available, they are unfriendly and abrupt. When complaints are made, they do not act on them and when they are approached by guests for extra help seeking directions or extra amenities, they provide wrong information.

Poorly-equipped Spa and Fitness Centre

Guests have reported that the spa is very small and poorly-equipped and the fitness centre does not have any lockers to store personal items while using the facilities.

Rating Overview

Rating trivago Rating Index based on 695 reviews across the web
8.8 /10
  • ebookers.com
    10 /10
  • Other Sources
    8.4 /10
8.8 out of 10 based on 695 reviews