Gladius Hotels & Suites Parramatta, an Ascend Collection Hotel

This hotel is consistently praised for its exceptional staff service and its newly renovated, spacious, and spotless rooms, offering a boutique feel that stands out. Guests frequently highlight the modern and well-maintained accommodations, often describing them as feeling like a luxurious urban escape. The hotel is an excellent fit for business travelers seeking comfort and convenience, sightseers and families due to its central location and ample room space, and couples looking for a comfortable and welcoming stay. Many repeat guests attest to its consistent quality and the personalized attention received. To ensure a smooth experience, it is advisable to pre-book parking due to limited on-site spaces, and consider requesting a room away from the main road for optimal quiet.

Facilities & Amenities
Guests frequently commend the hotel's excellent facilities, noting that the property appears newly refurbished and is consistently well-maintained. Many rooms feature a convenient kitchenette, complete with a hob, microwave, and various kitchen items, allowing for light meal preparation. The hotel also provides a well-equipped gym, described as clean and modern, offering guests a space for exercise. For added convenience, self-laundry appliances are available, which is particularly appreciated by longer-stay guests. Rooms are equipped with modern TVs that offer a wide range of free movies, and effective air conditioning ensures a comfortable temperature. While some guests noted a desire for an on-site bar, the overall sentiment is that the facilities are comprehensive and contribute significantly to a pleasant stay.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotless rooms and overall cleanliness, with many guests describing the accommodations as immaculate and well-maintained. Rooms are generally found to be spacious and modern, offering a comfortable and welcoming atmosphere that makes guests feel at home. The beds are largely reported as comfortable, though a few guests found them to be on the firmer side, with some appreciating the option of a pillow selection. Excellent showers with good water pressure are a recurring positive comment. Despite being located on a main road, many guests found their rooms to be remarkably quiet, with effective soundproofing preventing traffic noise. However, a few isolated comments mentioned issues such as a noisy air conditioning unit or a faulty refrigerator.

Dining & Food Quality
The hotel offers a continental breakfast that is generally described as basic and simple, though sufficient for a quick start to the day. While some guests found the options to be sparse or limited, others appreciated the good selection and found it to be well-priced. The coffee served at breakfast is often highlighted as lovely. A few guests expressed a desire for more variety, such as live cooking stations or additional vegetarian options. It is important to note that the hotel does not offer evening meal service or traditional room service, which some guests found to be a minor inconvenience. However, the proximity to various dining establishments and the in-room kitchenettes help mitigate this.

Location & Accessibility
The hotel boasts a highly convenient and central location in Parramatta, making it an excellent base for exploring the area and beyond. Guests consistently praise its easy walking distance to major attractions such as Westfield Parramatta Shopping Centre, the Parramatta train station, and various bus stops, providing seamless access to public transport for travel into Sydney. The hotel is also noted for its proximity to the Parramatta River Walk and the diverse dining options in Harris Park. While the hotel is situated on a main road, many guests found their rooms to be quiet. Parking is a frequently discussed topic; it is available on-site but is described as limited, tight, and often requires pre-booking and an additional charge. Some guests found the driveway to the underground car park challenging for larger vehicles.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their exceptional service, often cited as the highlight of guests' stays. Reviewers frequently describe the team as friendly, attentive, and incredibly helpful, going above and beyond to ensure guest satisfaction. The manager, in particular, is repeatedly commended for his outstanding hospitality, making guests feel like personal guests and addressing any concerns with kindness and efficiency. Staff members are noted for their quick check-in process, willingness to accommodate requests such as room changes or upgrades, and their ability to remember guests' names and preferences. Their proactive communication and genuine warmth contribute significantly to a welcoming and comfortable atmosphere, fostering a strong sense of loyalty among repeat visitors.

Additional Information
The hotel offers several thoughtful touches that enhance the guest experience, such as providing sewing kits upon request and offering complimentary water in the rooms. For guests with electric vehicles, an EV charger is available in the reserved parking area, a convenient modern amenity. The rooms are equipped with block-out blinds that effectively darken the space, ensuring a restful sleep even during the day. While the hotel does not offer traditional room service, the presence of a kitchenette with various kitchenware allows guests to prepare simple meals. Guests should be aware that on-site parking is limited and often requires pre-booking. The hotel also offers early check-in and late check-out options, subject to availability, which are highly appreciated by travelers.