Best Western Premier CHC Airport

This hotel is highly regarded for its modern, clean, and comfortable rooms, making it a popular choice for travelers seeking convenience and a restful stay. Its signature feature is its exceptional proximity to the airport, complemented by a reliable shuttle service, which is particularly beneficial for those with early morning flights or business travelers needing quick access to local companies. The hotel also serves as an ideal stopover for cruisers before or after their journeys. Families appreciate the spacious accommodations, including options with bunk beds, while couples find the overall comfort appealing. To ensure a smooth experience, guests with early flights should confirm shuttle availability, and those arriving by public transport should be aware of potential pedestrian access challenges from the bus station.

Facilities & Amenities
The hotel offers a range of modern facilities designed for guest comfort and convenience. Many guests appreciate the well-equipped fitness center or gym, providing an opportunity to stay active during their stay. Free Wi-Fi is consistently praised for its speed and ease of use, ensuring guests remain connected. Complimentary minibar water is a thoughtful touch that many guests highlight. The hotel also features an elevator for easy access to all floors. Some reviews mention a sauna as part of the wellness offerings, adding to the relaxation options available to guests. Overall, the facilities contribute positively to the guest experience, providing essential comforts and modern conveniences.

Cleanliness & Room Comfort
Guests consistently praise the hotel's clean rooms, describing them as spacious, modern, and well-maintained. The comfortable beds, often king-size, receive high marks for ensuring a restful night's sleep, though some guests found the pillows a bit firm. Rooms are generally well-appointed with amenities such as a kettle for hot beverages and a large TV. The bathrooms are noted for their cleanliness and ample size, with some featuring both a shower and a tub. While most rooms are described as soundproofed, ensuring quiet, a few guests reported issues with the air conditioning not being strong enough or the hot water in the shower being inconsistent or noisy.

Dining & Food Quality
The hotel's breakfast consistently receives positive feedback, described as abundant, delicious, and offering a wide breakfast variety with both sweet and savory options, including gluten-free choices. Most guests find the food quality to be excellent. However, feedback on the main restaurant for dinner is mixed. While some guests praise the fantastic food and service, others found the menu limited, the food expensive for its quality, or the service rigid and unprofessional. Specific concerns included industrial-packaged bread, overcooked burgers, and small portions of fries. The bar area is noted for lacking atmosphere, and room service options are sometimes restricted.

Location & Accessibility
The hotel's location is highly convenient for its proximity to the airport, often just a few minutes' drive away, and offers easy highway access. It is also well-situated near a train station, providing public transport links. While ideal for airport transfers and business trips, its distance from the city center means guests typically need a car or taxi to explore Genoa's main attractions. Parking is available, with both paid underground options and some free outdoor spots, though the paid parking is considered expensive by some. Pedestrian access from public transport can be challenging due to industrial areas and a lack of sidewalks, making walking potentially unsafe.

Staff & Service
The hotel's staff consistently receives high praise for being exceptionally friendly staff, helpful staff, and attentive service. Guests frequently highlight the efficiency of the reception team, noting their professionalism and willingness to assist with various requests, including early check-ins and travel advice. The shuttle service to the airport is widely appreciated for its punctuality and convenience. While most interactions are positive, some guests experienced less professional conduct from restaurant staff during dinner service, contrasting with the generally excellent service provided by the rest of the hotel team. Overall, the staff's dedication significantly enhances the guest experience.

Additional Information
The hotel offers several notable features that enhance the guest experience. It maintains a pet-friendly policy, allowing guests to travel with their companions. Early check-in is often accommodated, which is a significant convenience for arriving guests. The hotel also provides meeting rooms for business needs. Guests appreciate the complimentary bottled water in the minibar. Furthermore, the hotel offers a 24/7 check-in service, ensuring flexibility for arrivals at any time. Thoughtful toiletries, such as toothbrushes, nail files, and razors, are available upon request, adding to the comfort of the stay.