Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

This hotel is a popular choice for its convenient location directly across from a major shopping mall, making it an ideal base for shoppers and leisure travelers looking to explore the area's retail and dining options. Its proximity to the airport also makes it suitable for business travelers and those with early flights. Guests frequently highlight the generally friendly staff and the inclusion of a complimentary breakfast as significant advantages. While many appreciate the overall cleanliness and spaciousness of the rooms, some reviews indicate inconsistencies in maintenance and upkeep. To ensure a comfortable stay, it is advisable to confirm specific room amenities upon arrival and be aware that some areas of the property may show signs of age.

Facilities & Amenities
The hotel offers a range of amenities designed to enhance guest comfort, including spacious rooms that often feature a microwave and refrigerator. Many guests enjoy the option of booking a jacuzzi room for a relaxing experience. While a fitness center is available, some guests have noted it appears somewhat dated. Wi-Fi connectivity is provided, though several guests reported issues with its reliability and speed. The swimming pool has received mixed feedback, with some guests finding it closed or in need of maintenance. Underground parking is a valued feature, offering convenience and security for vehicles. However, some guests have experienced issues with vending machines being empty or out of service, and the functionality of in-room televisions and the availability of USB outlets can be inconsistent.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably varied. Many guests describe their rooms as clean and comfortable, praising the overall upkeep. However, a significant number of reviews mention issues such as dirty bathrooms, stained carpets, and worn-out furniture, with some even reporting the presence of ants or other pests. While some guests found the beds comfortable, others noted issues with uncomfortable pillows or feeling the springs in mattresses. Noise levels are a recurring concern, with reports of thin walls allowing sounds from neighbors and freeway traffic to be audible. Additionally, some bathrooms have been described as having clogged drains, mildew smells, or poor shower head pressure, and some rooms lacked essential items like alarm clocks or functional hairdryers.

Dining & Food Quality
The hotel provides a complimentary breakfast that is generally well-received by guests, often described as "solid" or "decent." The breakfast variety typically includes popular items such as waffles, eggs, bacon or sausage, coffee, and fresh fruit. Many appreciate the convenience and quality of the food offered to start their day. However, some guests have noted that the refill process for popular items can be slow during peak times, leading to temporary shortages. A few reviews also mentioned that the eggs had an unusual texture, and the dining area can become quite crowded, impacting the overall breakfast experience. Despite these minor points, the availability of a free breakfast remains a significant draw for many visitors.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets. It is situated directly across from the Ontario Mills Mall, providing guests with easy walking access to extensive shopping, dining, and entertainment options. The property is also conveniently located near major freeways, making it easily accessible for travelers arriving by car and facilitating quick commutes to surrounding areas. Its close proximity to the airport is particularly beneficial for those with early flights or late arrivals. Guests also appreciate the availability of free parking, including an underground parking garage, which adds to the convenience and security of their stay.

Staff & Service
The staff at this hotel generally receives high praise for their friendliness and helpfulness. Many guests commend the front desk team for their welcoming demeanor and willingness to assist with inquiries and requests. The check-in and check-out processes are often described as quick and efficient. However, feedback on responsiveness to specific issues is mixed; while some guests report prompt resolution of problems, others have experienced delays or perceived a lack of concern regarding maintenance or cleanliness complaints. A recurring issue mentioned by several guests is the frequent malfunction of room key cards, often requiring multiple trips to the front desk for re-activation, which can be an inconvenience.

Additional Information
Guests should be aware that the hotel has been undergoing renovations and upgrades, which may result in some areas appearing more modern than others. While the hotel maintains a pet-friendly policy, some guests have noted challenges in finding suitable outdoor areas for pets. A common point of frustration for many guests involves billing issues, with reports of unexpected charges or difficulties in resolving deposit discrepancies. Housekeeping services are typically provided every few days, rather than daily, which some guests found inconvenient, particularly during longer stays. The hotel also offers cookies at check-in, a small but appreciated touch that adds to the welcoming atmosphere.