DoubleTree by Hilton Alana - Waikiki Beach

This hotel offers a memorable stay, particularly noted for its signature warm chocolate chip cookies provided upon arrival, a delightful touch that many guests appreciate. It is well-suited for business travelers due to its proximity to the convention center, and equally appealing to sightseers and families given its convenient location near popular attractions, shopping, and dining. Guests frequently commend the friendly staff, the overall cleanliness, and the comfortable accommodations. To enhance your experience, it is advisable to inquire about any ongoing renovations or pool closures before your stay, and be mindful of potential noise levels depending on your room's location.

Facilities & Amenities
The hotel provides a range of facilities, though guest experiences vary. The pool is often described as small and can be cold, with some guests noting it was closed for renovations during their stay, requiring use of a nearby property's facilities. The gym is available and generally considered adequate for a workout. Wi-Fi is provided, though some guests reported inconsistent connections. The elevators are frequently mentioned as being small and slow, leading to occasional wait times. Rooms are equipped with a coffee maker and a mini-fridge, though the latter is often noted as being very small, limiting storage capacity. Guests also appreciate the availability of nearby laundromats for convenience.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is generally positive, with many describing rooms as clean, spotless, and well-maintained. The beds consistently receive high praise for being exceptionally comfortable, ensuring a restful sleep. However, some guests have reported issues such as a moldy smell, dirty sheets, or the presence of roaches, indicating an inconsistent experience. The bathroom design often draws criticism for being small, lacking counter space, and having a shower that can be difficult to access or prone to leaking. Noise is a recurring concern, with reports of significant street noise, construction noise, and disturbances from loud pool parties or DJs, impacting the overall tranquility of the stay.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is a prominent feature, often praised for its variety, including made-to-order omelets, and overall food quality. However, many guests find it to be quite expensive, and some note that options can run out towards the end of service. The on-site restaurant, Trees, is well-regarded for its food quality, with dishes like burgers, ribs, and wings receiving positive comments. The bar is also mentioned for its good service. Additionally, the Hiking Hawaii Cafe located within the hotel is a convenient option for coffee and light meals, with guests appreciating the available discount.

Location & Accessibility
The hotel's central location is a significant advantage, highly praised by guests for its convenience. It is within easy walking distance to the convention center, making it ideal for business travelers. Leisure guests appreciate its proximity to the beach, various shopping areas, and a wide array of restaurants. A notable highlight is the nearby food truck park, offering diverse dining options. While public transport is accessible, parking is a consistent point of concern. It is valet-only and described as very expensive, with daily fees often exceeding fifty dollars, and some guests experienced long wait times for their vehicles.

Staff & Service
The staff and service at the hotel are overwhelmingly praised by guests, standing out as a major highlight of their stay. The friendly staff, including the front desk, bellmen, housekeeping, and restaurant teams, are consistently described as helpful, attentive, and welcoming, often making guests feel like family. The check-in process is generally smooth and efficient. Housekeeping is commended for its thoroughness and responsiveness to requests. The valet service is frequently highlighted for its efficiency and the pleasant demeanor of the attendants. While most experiences are positive, a few guests reported isolated instances of unhelpful or dismissive attitudes from certain front desk personnel, particularly when dealing with billing or room issues.

Additional Information
Guests frequently express strong opinions regarding the hotel's resort fees, often perceiving them as an unjustified additional cost, especially when certain amenities like the pool are unavailable due to construction. There have been serious complaints about hotel staff or security entering rooms despite a Do Not Disturb policy being in place, raising significant privacy concerns. Numerous guests have reported billing issues, including overcharges, unauthorized charges, and difficulties in resolving these discrepancies. While some guests appreciate the hotel's rewards program benefits, others feel their elite status is not adequately recognized. Unique cultural activities like ukulele lessons and hat making are occasionally offered, providing a distinctive touch to the guest experience.