Queen Kapiolani Hotel

This hotel is highly regarded for its stunning views of Diamond Head and the ocean, complemented by its unbeatable location near Waikiki Beach. Guests consistently highlight the exceptional staff, the hotel's cleanliness, and its comfortable rooms, often noting the great value it provides. It is an ideal choice for families seeking convenience and a welcoming atmosphere, couples looking for a romantic getaway with picturesque backdrops, sightseers wanting easy access to local attractions, and beach enthusiasts who appreciate direct access to the shore. To enhance your stay, consider requesting a room with a Diamond Head view for breathtaking vistas, and be sure to take full advantage of the complimentary beach chairs and towels for effortless beach days.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. Most guests appreciate the rooftop pool, which, despite being small, is often described as perfect for a relaxing break, though some note it can be noisy on lower floors due to its proximity to the restaurant or may be undergoing renovation. The fitness center receives high praise for being well-equipped, clean, and accessible 24/7, featuring modern cardio machines and ample free weights. Guests consistently value the complimentary beach chairs and towels, making beach outings convenient. Water refill stations are available throughout the hotel, and guests receive complimentary water bottles upon arrival. A guest laundry room is provided for convenience, though some find the cost high. The open-air lobby offers a pleasant space for relaxation, while some guests mention that the elevators can be slow and limited, leading to occasional wait times.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, contributing to a comfortable stay. The beds are frequently described as comfortable, ensuring a restful night's sleep, though a few guests found them less comfortable due to visible springs. While many rooms are noted for their spaciousness, particularly junior suites with kitchenettes and balconies, some guests found standard rooms to be small or cramped, with limited space for luggage. Noise levels can be a concern for some, with reports of street traffic, revving engines from a nearby parking lot, and occasional noise from the hotel's restaurant or pool area, especially on lower floors. In-room amenities vary; most rooms include a mini fridge, but a microwave and coffee maker are not standard in all rooms, though a communal microwave is available. Bathrooms are generally clean, but some guests noted them as outdated or small, with occasional issues like rust or chipping, and inconsistent water temperature in the shower.

Dining & Food Quality
The hotel's The Deck restaurant is a popular dining option, celebrated for its open-air setting and stunning views of Diamond Head. Many guests praise the quality and deliciousness of the food, as well as the vibrant atmosphere, especially during happy hour and themed nights. However, some guests have expressed mixed feedback regarding service, describing it as occasionally inattentive, and a few found the menu limited or the food quality just acceptable. Breakfast at the hotel is generally considered good quality, though some guests found it expensive, and the coffee shop occasionally ran out of certain items. The coffee shop, Knots Coffee Roasters, located in the lobby, is appreciated for its convenient access and good coffee, though some experienced issues with the espresso machine. Room service is consistently described as excellent, providing quick and efficient service.

Location & Accessibility
The hotel boasts a highly praised central location, making it an ideal base for exploring Waikiki. It is conveniently situated just a block or a short walk from Waikiki Beach, offering easy access to the ocean without the crowds found in more central areas. Guests appreciate its proximity to major attractions such as Diamond Head, the Honolulu Zoo (directly across the street), and various shopping and restaurants within easy walking distance. The parking situation is a recurring topic; while valet parking is available, it is often described as expensive and limited, with the hotel's lot frequently full. This often necessitates guests using alternative paid options like the zoo parking lot, which can be inconvenient due to limited hours and the need for frequent re-parking. Despite parking challenges, the hotel's location allows for easy access to public transportation and is well-suited for those who prefer to walk or use ride-sharing services.

Staff & Service
The hotel's staff consistently receives high praise for their friendly and helpful demeanor, with many guests highlighting their accommodating and attentive service. The check-in and check-out processes are generally described as quick and efficient, though some guests experienced minor delays or mix-ups with early check-ins. Bell services and valet teams are frequently commended for their efficiency and willingness to go above and beyond, assisting with luggage and car retrieval. Housekeeping is noted for its excellence, with rooms consistently cleaned and well-maintained, and staff often responding promptly to guest requests. While most feedback is overwhelmingly positive, a few guests reported isolated instances of less helpful or perceived unaccommodating service from certain staff members. Overall, the staff's dedication to providing a positive experience is a standout feature.

Additional Information
Guests should be aware of the resort fees which are added to the bill, as some found these to be an unexpected cost not always clearly communicated during booking. The hotel maintains a pet-friendly policy, which is appreciated by guests traveling with animals, though finding suitable outdoor areas nearby can sometimes be a challenge. Many guests who booked through Costco travel packages reported excellent value, often including benefits like valet parking. The hotel has been renovated, blending its historic charm with modern comforts, though some areas still show signs of age. A luggage storage fee is applied for bags held after check-out, which surprised some guests. Upon arrival, guests are often greeted with a complimentary welcome drink and find slippers in their rooms. The hotel also provides reef-safe sunscreen in the toiletries and offers various free activities such as lei making and yoga classes.