Edit Auckland Greenlane

The hotel is widely praised for its spacious rooms and comfortable beds, providing a restful experience for many guests. A significant highlight is the included breakfast, which is consistently described as excellent and a key reason for repeat stays. The convenient and often free parking is another highly valued feature, though its availability can sometimes be a challenge. The hotel's friendly staff also contribute significantly to a positive impression, offering helpful and accommodating service. This establishment is particularly well-suited for business travelers seeking quiet and functional accommodations, families who appreciate the ample room space and breakfast, and couples looking for a comfortable and central base. To enhance your stay, consider confirming parking availability in advance and be aware that some rooms may lack face cloths, so bringing your own is advisable.

Facilities & Amenities
Guests frequently appreciate the convenience of a kitchenette in their rooms, often equipped with hobs, a half fridge, and a coffee maker, which is particularly useful for longer stays. While free Wi-Fi is available, some guests reported connectivity issues. The hotel also offers coin-operated laundry facilities, adding to the self-sufficiency for travelers. Rooms are generally equipped with a TV offering Sky channels. However, a notable point for some guests is the absence of an elevator, which can be challenging for those with heavy luggage or mobility concerns, especially for rooms on upper floors. Some minor issues mentioned include a lack of easily accessible power points and the occasional presence of old furniture stored outside.

Cleanliness & Room Comfort
The rooms are consistently described as spacious and the beds as very comfortable, ensuring a good night's sleep for most visitors. While many reviews highlight the overall cleanliness of the rooms, some guests noted specific issues such as a dirty microwave, hair on the toilet, or stains on the carpet. Feedback on noise levels is mixed; many found their rooms to be quiet with no road noise, but others experienced disturbances from thin walls, noisy neighbors, or loud air conditioning units. The bathroom condition received varied comments, with some praising its cleanliness and good shower pressure, while others suggested it could benefit from an upgrade due to its age, small shower size, or missing amenities like face cloths. Some guests also reported a persistent, unpleasant smell in certain rooms or hallways.

Dining & Food Quality
The breakfast consistently receives high praise from guests, often described as excellent, delicious, and a great way to start the day. It typically includes a buffet with a good variety of hot and cold options, and is frequently cited as a significant value-add to the stay. Many appreciate the availability of a coffee machine during breakfast. However, some guests noted that the dining area can become crowded, leading to a shortage of food items if arriving later in the breakfast service. A few mentioned limited options for specific dietary needs, such as dairy-free, and some found the "orange fruit drink" to be a poor substitute for actual juice. Despite these minor points, the overall sentiment regarding the breakfast is overwhelmingly positive.

Location & Accessibility
The hotel's location is widely regarded as convenient and handy, offering easy access to various parts of Auckland. Guests appreciate its proximity to bus stops, supermarkets, and local cafes, making daily errands and dining convenient. It is also well-situated for those needing access to Greenlane Hospital or Ascot Hospital, and provides good connectivity to the motorway. Parking is a frequently discussed topic; while many guests value the on-site availability, some found it to be tight, limited, or subject to an unexpected additional cost. There were also mentions of parking spaces being occupied by stored items or impacted by ongoing construction. Despite some concerns about the immediate surrounding area, the hotel itself is considered a quiet base for exploring the city or attending local events.

Staff & Service
The staff at the hotel consistently receive high commendation for their friendliness, helpfulness, and accommodating nature. Guests frequently highlight their welcoming demeanor and efficiency during the check-in and check-out processes. Many appreciate the staff's willingness to assist with requests, such as providing luggage assistance for rooms on upper floors or offering room upgrades. While most experiences with service are positive, some guests reported issues with room servicing, noting that rooms were not always cleaned daily or that essential items like fresh toiletries were not replenished. There were also isolated but strong complaints regarding specific instances of poor customer service, particularly concerning handling of guest issues or unexpected charges.

Additional Information
Guests should be aware of ongoing renovations and scaffolding around the property, which some found to impact the overall appearance, parking availability, and cleanliness of common areas like stairwells. A recurring issue for some guests is the hotel's deposit policy, where a bond is charged at check-in, and there have been instances of delays or difficulties in receiving the refund. The absence of an elevator is a significant point for guests staying on upper floors, especially when managing luggage. Some reviews also noted that the rooms, while clean and comfortable, appear dated and could benefit from modernization. Furthermore, some guests experienced unexpected surcharges for payment methods like paywave, which were not clearly communicated beforehand.