Hampton Inn & Suites Chino Hills

This hotel is widely praised for its cleanliness, friendly staff, and convenient location, making it a popular choice for various travelers. Its signature feature is its accessibility, situated near a major freeway and within walking distance of numerous shops, restaurants, and entertainment options. This makes it particularly well-suited for families seeking easy access to amenities and activities, business travelers needing a central base, and leisure travelers looking for a comfortable stay with dining and shopping nearby. Guests consistently highlight the value provided by the complimentary breakfast and ample parking. To enhance your stay, consider requesting a room facing the parking lot rather than the freeway to minimize noise, and be sure to take advantage of the free bottled water and coffee available in the lobby.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and comfort. Many guests appreciate the availability of a pool and hot tub, providing a relaxing option after a day of travel or activities, though some note the pool can be cloudy or have a strong chemical smell. A well-equipped fitness center is also available for those wishing to maintain their workout routine. Free Wi-Fi is provided, though several guests report inconsistent or poor signal strength, particularly in rooms further from the main areas, which can be a significant inconvenience for business travelers. The hotel also features a laundry center, business center, and provides complimentary bottled water and 24/7 coffee and tea in the lobby. Most guests find the elevators efficient, though one review mentioned only one was working.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing both the rooms and common areas as well-maintained. The beds are generally found to be comfortable, ensuring a good night's sleep, though some guests found them too firm or noted issues with mattress coils. Rooms are often described as spacious, featuring useful amenities such as a microwave, mini-fridge, and coffee maker. The bathrooms are typically clean and well-lit, with good shower pressure, though some guests reported issues with inoperable exhaust fans, dirty tubs, or small, rough towels. Noise can be a concern, with reports of freeway noise in rooms facing the highway, as well as occasional noise from neighboring rooms or loud air conditioning units. Some furniture, like nightstands or closet doors, was noted to be cheaply made or in need of repair.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as good, delicious, and a definite plus. It typically includes a variety of options, such as hot items like eggs and bacon, and a popular waffle bar. Guests appreciate the ample seating and the attentiveness of the breakfast staff in keeping the area clean and well-stocked. While the variety is generally well-received, some guests expressed a desire for more protein options or a wider selection of fruit. The coffee available at breakfast and throughout the day in the lobby is also frequently praised for its quality. Overall, the breakfast is considered a valuable amenity that enhances the stay.

Location & Accessibility
The hotel's central location is a major advantage, offering easy access to the freeway and placing guests within close proximity to a wide array of amenities. Many guests appreciate being able to walk to various shops, restaurants, and a movie theater. The presence of a gas station and a Starbucks in the same parking lot adds to the convenience. For those seeking specific culinary options, an Asian grocery and various Asian restaurants are also within walking distance. The hotel provides ample parking, which is a consistent positive point for guests traveling by car. While some rooms face the freeway and can experience noise, the overall accessibility and surrounding conveniences are highly valued.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the warm greetings and attentive service from the front desk team, who are often described as smiling and accommodating. The check-in and check-out process is generally reported as quick and efficient. Staff members are noted for their willingness to assist with requests, such as providing extra towels, offering recommendations for dining, or helping with room changes due to noise or Wi-Fi issues. While most experiences are positive, some guests reported isolated instances of unhelpful or unfriendly staff, particularly during overnight shifts or when dealing with specific issues like room cleaning frequency. Housekeeping staff are also frequently commended for their pleasant demeanor and for maintaining clean rooms.

Additional Information
Guests should be aware of the hotel's pet-friendly policy, which is a significant benefit for those traveling with animals, though a pet fee applies. While the hotel generally maintains a high standard of cleanliness, some guests reported inconsistencies with room cleaning frequency, noting that rooms might not be cleaned daily unless specifically requested, or that service was missed entirely on some days. There have been isolated reports of issues with unexpected charges, such as a smoking fee, which some guests disputed, leading to frustration. The hotel provides free bottled water and 24/7 coffee and tea in the lobby, which are appreciated amenities. Some guests also noted that the hotel offers rewards program benefits for loyal members.