Holiday Inn Queenstown Frankton Road By Ihg

The hotel's most striking feature is its stunning lake and mountain views, which consistently captivate guests and provide a serene backdrop for their stay. This picturesque setting makes it an ideal choice for nature lovers and sightseers eager to explore the region's beauty and adventure activities. Couples appreciate the tranquil atmosphere for a romantic getaway, while families find the location convenient for accessing various activities, though some note room size can be a concern. It also suits business travelers due to its proximity to the airport. To maximize the experience, guests frequently recommend securing a lake view room to fully immerse themselves in the scenery. Additionally, leveraging the efficient public bus system is a practical tip for navigating to and from the city center, as the hotel is situated a short distance away, offering a peaceful retreat from the downtown hustle.

Facilities & Amenities
Guests find the hotel's facilities generally useful, though some aspects receive mixed feedback. The fitness center, while small, is appreciated for its equipment including ellipticals, treadmills, and kettlebells. Many guests enjoy the sauna and hot tub, finding them clean and relaxing after a day of activities. However, the Wi-Fi service is a frequent point of contention, with numerous reports of it being unstable, slow, and unreliable, making it challenging for those needing consistent internet access. The on-site laundry facilities are a welcome convenience for travelers, though some note the machines appear aged. Accessibility can be an issue as some blocks lack an elevator, requiring guests to use stairs, which can be difficult with luggage. Parking is available, but its additional cost and occasional limited availability are common complaints, despite the hotel having ample space. The air conditioning and heating systems also receive mixed reviews, with some finding them inefficient or noisy.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is varied. Many guests commend the rooms for being very clean, immaculate, and well-maintained, with comfortable beds ensuring a restful sleep. The balconies offering beautiful lake and mountain views are a highlight for many. However, some reviews mention issues such as a strong chemical odor, dust, mold in bathrooms, and paint peeling, indicating inconsistencies in upkeep. Room sizes are frequently described as small or cramped, particularly for families, though others find them spacious and adequate. Beds are generally praised for comfort, but a few guests found them hard or uncomfortable. Noise levels are mostly reported as quiet, contributing to a peaceful stay, but some mention road noise, rattling fridges, or sounds from upstairs. Bathrooms receive significant mixed feedback, with reports of cleanliness issues upon arrival, mold, poor shower pressure, and transparent doors that compromise privacy. In-room amenities like coffee makers are appreciated, but the absence of a toaster, microwave, or sufficient power outlets is noted by some.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback. The breakfast buffet is frequently praised for being awesome, delicious, and offering a large spread with both hot and cold options, though some guests note a lack of daily variety. The restaurant, particularly the Italian-themed Grazie, is highlighted for its good food and stunning lake views, making for a memorable experience. Some guests specifically enjoyed the Indian food available. However, the evening meal can be a letdown for some, with reports of tasteless lamb, poor side vegetables, and limited vegetarian options. The cost of dinner is also a concern for some, finding it overpriced for the quality received. While the breakfast is a strong point, some guests feel the overall food quality and menu options could be improved, especially for dinner, and a few mention cold items or a lack of pastries. Room service is available and generally well-regarded for convenience and quality.

Location & Accessibility
The hotel's location is a significant factor in guest experience, offering a tranquil setting away from the city's hustle. While not in the immediate city center, its proximity to the airport (a quick five to ten-minute drive) is highly convenient for travelers. Most guests appreciate the easy access to public transport, with a bus stop directly outside the hotel providing regular and affordable service to Queenstown and the airport. This makes exploring the area without a car feasible. However, the hotel is situated on a steep hill, which can be challenging for guests with luggage or those with mobility issues, especially when walking from the bus stop. The surrounding area is described as residential and quiet, with beautiful lake views, though some note a lack of nearby shops or dining establishments within easy walking distance. Parking is available on-site, but its cost and occasional limited availability are frequently mentioned.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, standing out as a major highlight of guests' stays. Their friendliness, helpfulness, and professionalism are frequently commended, with many guests noting their willingness to go above and beyond to ensure a pleasant experience. The check-in process is generally described as smooth and efficient, though a few guests report initial mix-ups or delays. Staff are praised for their attentiveness in various areas, from housekeeping ensuring clean rooms to concierge services providing local recommendations and arranging transport. Guests appreciate the staff's ability to resolve issues, such as fixing TV problems or addressing room concerns, though some instances of unresolved issues are mentioned. The team's genuine hospitality and dedication to guest satisfaction create a welcoming atmosphere, with many feeling well-taken care of and valued throughout their visit.

Additional Information
Several important details, often related to hotel policies and overall value, are frequently mentioned by guests. The hotel's age and condition receive mixed reviews, with some describing rooms as old or dated, while others find them clean and comfortable despite their age. A significant point of contention is the paid parking, with many guests expressing frustration over the additional daily fee, especially given the hotel's location outside the city center where parking is typically less of an issue. Some guests also note additional charges like credit card fees or a bond upon check-in. While many find the hotel offers good value for money, particularly for its views and service, others feel the overall cost is too high for the amenities and room condition. The hotel also has a no-smoking policy on-site. Guests who are part of rewards programs often appreciate benefits like room upgrades or complimentary breakfast.