Holiday Inn Queenstown Remarkables Park By Ihg

This modern hotel offers a memorable stay, distinguished by its stunning views of the Remarkables mountains and its strategic proximity to the airport, providing a peaceful retreat away from the city's hustle. Guests consistently highlight the hotel's contemporary design, cleanliness, and the exceptional service provided by its staff. It is an ideal choice for airport travelers seeking convenience, sightseers drawn to the scenic vistas, and business travelers appreciating its location near the retail park. Families and couples also find it suitable, enjoying the spacious rooms and quiet ambiance. To enhance your experience, consider requesting a room with a mountain view and be mindful of the parking situation, utilizing the convenient public transport for easy access to the city center.

Facilities & Amenities
The hotel provides a range of modern facilities designed for guest comfort and convenience. A well-equipped gym is available, though some guests feel it could be promoted more. Wi-Fi connectivity is consistently praised as excellent throughout the property. However, the hotel's parking situation is a significant point of discussion; while some limited free spots are available, they are often full, necessitating guests to use paid underground parking or off-site public lots, which can be an unexpected expense. Guests note the absence of a swimming pool and that microwaves, plates, or cutlery are not standard in rooms and must be requested from kitchen service. The mini-fridges are typically stocked only with milk. The hotel features only two elevators, which can lead to long wait times, especially during peak hours or with large tour groups. Some guests also observed stained carpets in the hallways, indicating a need for maintenance.

Cleanliness & Room Comfort
Guests generally commend the hotel's high standards of cleanliness, describing the facilities as very clean, tidy, and well-maintained. Rooms are often noted for their spaciousness and comfortable beds, ensuring a restful sleep, with many appreciating the selection of soft and firm pillows. The bathrooms are frequently praised for their stylish design, quality toiletries, and excellent rain showers, though some guests found a lack of hooks or counter space for toiletries. While many rooms offer blackout curtains for optimal rest, some guests experienced issues with noise levels due to thin walls, hearing sounds from adjacent rooms or hallways. Feedback on air conditioning is mixed, with some finding controls difficult to use or rooms too cold, and isolated reports of AC malfunctions. Some guests also noted limited TV channels and occasional issues with reception.

Dining & Food Quality
The hotel's dining options receive varied but generally positive feedback. The breakfast buffet is often highlighted for its good quality and variety, with many guests praising the chefs and the overall selection, including barista-made coffee. However, some experienced slow refills of food trays and coffee, and occasional shortages of popular items like eggs. The on-site restaurant and bar are appreciated for their good value, tasty food, and pleasant atmosphere, with the happy hour being a popular feature. While most found the food quality good, some noted limited vegetarian options or inconsistent service from restaurant staff. Room service experiences were mixed, with some finding it excellent and others reporting it to be less satisfactory or unresponsive.

Location & Accessibility
The hotel boasts an excellent location for travelers, being very close to the airport and ideal for those with early flights or late arrivals. It is situated away from the main city center, offering a quiet and peaceful environment, which many guests prefer over the bustle of downtown. While not within walking distance of central Queenstown, the hotel benefits from a highly convenient public transport system, with a bus stop just a short walk away providing frequent and affordable services directly to the city center and airport. The surrounding area offers a variety of amenities, including large supermarkets, numerous shops, cafes, and restaurants, all within easy reach. Many rooms provide stunning views of the Remarkables mountains, though some guests noted that ongoing construction in the vicinity could occasionally obstruct these views.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their warm welcome and willingness to assist with various requests, from providing local information to helping with luggage. The check-in process is generally described as quick and smooth, contributing to a positive first impression. However, some guests reported mixed experiences, including instances of less attentive service or difficulties reaching staff by phone. While housekeeping is generally commended for maintaining cleanliness, some guests on longer stays were surprised to find that daily room cleaning was not provided, and there were occasional reports of missed refills of in-room amenities. Despite these isolated issues, the overall sentiment is that the staff strives to provide excellent service.

Additional Information
The hotel demonstrates a commitment to sustainability, which is noted and appreciated by guests. For those staying longer, it's important to be aware that the hotel has a policy of not providing daily room cleaning for extended stays, which some guests found unexpected. A credit card surcharge is applied to payments, which some guests felt was not adequately disclosed. The hotel offers a unique ski drying room, which has also been utilized by guests for drying other gear like fishing boots. While the hotel is relatively new and well-appointed, guests should be prepared for the limited free parking and the potential need to pay for alternative parking options nearby.