LSI Resorts at Ala Moana

The hotel's prime location with a direct bridge to the Ala Moana Mall and close proximity to the beach stands out as its most memorable feature. This makes it an excellent choice for shoppers, beachgoers, and sightseers looking to explore the area's attractions, as well as business travelers attending events at the nearby convention center. Guests frequently commend the hotel's friendly and efficient staff and the overall cleanliness of the common areas. The bright and spacious lobby, along with convenient on-site amenities like a Starbucks and a convenience store, enhance the guest experience. Many also appreciate the great views available from various parts of the hotel, including the side rooftop and some rooms. However, a significant recurring theme is that many rooms are privately owned units, which impacts the availability of standard hotel services like daily housekeeping and towel changes. Prospective guests should verify their booking type to ensure access to full hotel amenities.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. The gym is frequently praised for being well-equipped and having all the necessary amenities for a good workout, making it a favorite for many. The pool area is also considered reasonable and a pleasant spot for relaxation. The presence of a Starbucks on the first floor and a convenience store right next door is highly appreciated for quick access to coffee and essentials. While Wi-Fi is available in the rooms, some guests reported issues with signal strength, particularly near the balcony, and noted that it requires frequent re-logging and lacks security. Many rooms feature a balcony, which guests enjoy for the views, though some reported issues with cleanliness or restricted access initially. The elevators are generally efficient, but some guests experienced issues with specific elevators, particularly those connecting to the parking garage.

Cleanliness & Room Comfort
While the hotel's common areas are often described as clean, feedback on room cleanliness and comfort is mixed, especially for privately owned units. Many guests reported issues such as mold on shower curtains or bathroom ceilings, dirty bathroom floors, and uncleaned coffee machines or coffee pots. Some rooms were found to have torn carpets, broken furniture, or were generally described as old and tired, needing updates. The room size is a frequent point of contention, with many guests finding them too small for comfort, lacking space for personal belongings, and not matching misleading online pictures. Bathroom facilities are often described as tiny, old, with issues like leaky showers, inconsistent hot water, or doors that obstruct the toilet. While some guests found their beds comfortable, others mentioned issues like sunk-in beds. Noise from roadworks/construction was a concern for a few guests, impacting sleep.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it superb for various activities. It is ideally situated next to the Ala Moana shopping center, with a convenient bridge connecting directly to the mall, providing easy access to extensive shopping, dining, and entertainment options. The beach is also within easy walking distance, appealing to those seeking sun and sand. Its proximity to the convention center makes it highly convenient for business travelers. Guests appreciate being close to everything without the intense traffic of Waikiki, yet still within a short distance. However, parking is a significant challenge for many, described as difficult, expensive, and having small spaces. Guests reported issues with confusing signage, broken garage elevators, and a general lack of available stalls, sometimes leading to unauthorized parking.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and efficiency. Guests frequently commend their willingness to go above and beyond to assist, particularly in navigating booking issues or general inquiries. The check-in and check-out process is generally described as quick and smooth. However, a recurring point of frustration stems from the fact that hotel staff are often unable to provide direct service for privately owned rooms, such as housekeeping, towel changes, or maintenance for in-room issues. This limitation means guests staying in these units must contact third-party management companies, which can be difficult and lead to delays in resolving problems like a broken hair dryer or a leaking shower. Despite these limitations, the hotel's own staff are widely regarded as a positive aspect of the stay.

Additional Information
A critical piece of information for prospective guests is the prevalence of privately owned units within the hotel, often booked through third-party platforms like LSI or Airbnb. Many guests were unaware of this arrangement until arrival, leading to a significant impact on their stay. Unlike standard hotel rooms, these private units typically do not include daily housekeeping or fresh towel service unless an additional fee is paid, often with a 24-hour notice period. Furthermore, the hotel's own staff are often unable to address maintenance issues or provide direct assistance for these rooms, requiring guests to contact the third-party management company, which can be challenging. Guests frequently advise booking directly with the hotel to ensure access to full amenities and standard hotel services, avoiding the inconvenience of these separate policies. Some balconies were initially locked for safety reasons but were later opened.