Hotel Novotel Auckland Ellerslie (Auckland, New Zealand)

Visitors mentioned that given the proximity of the hotel to the Metro and other locations (for both business and leisure), this hotel is a winner. Although not right in the heart of town, that suited many travellers perfectly because it provided a bit distance and solitude they wanted.

Guests remarked that they enjoyed the size of the rooms. They also mentioned that, overall; they found the rooms to be comfortable and rather cleanly. Furthermore, the hotel is rather quiet. Because of these factors, guests mentioned having a pleasant stay.

Travellers remarked they really enjoyed their staff interactions at the hotel. They take the steps needed to ensure that their visitors have an amazing hotel experience whether it's the front desk, restaurant staff or the cleaning crew.

Visitors mentioned that the hotel can seem somewhat greedy. They cite that parking is a paid expense. Likewise, Internet is only available for charge. Even the food served at the hotel seems to be priced excessively when compared with the quality they received.

According to travellers, the bathrooms seem rather worn out and run down. They cite issues such as mouldy tiles and soap dispensers. Others mentioned cracks in the tiles. In short, for the price they paid, visitors mentioned that they expected the bathrooms to be in better condition.

Visitors mentioned that given the price they paid for the room, they expected a bit more when it comes to standard features. For instance, they cited issues such as televisions that are outdated, noisy air-conditioning units, no microwaves and some decor that could use updating.