Quest Takapuna

This modern property is highly regarded for its exceptional cleanliness and well-appointed apartment-style rooms, featuring a signature inclusion of in-room laundry facilities and fully equipped kitchenettes. These amenities make it an ideal choice for long-term guests and families seeking a comfortable, self-sufficient stay. Its prime location directly opposite North Shore Hospital also makes it particularly convenient for visitors to the hospital. Guests consistently highlight the hotel's quiet atmosphere and the helpfulness of its staff. To ensure a smooth experience, it is advisable to book parking in advance due to limited availability, and be aware of reception hours, especially for late arrivals.

Facilities & Amenities
Guests consistently praise the well-equipped kitchenettes found in each room, which come complete with pots, pans, dishes, glassware, and even daily replenished supplies like coffee, tea, milk, dish soap, and laundry detergent. A significant convenience highlighted by many is the presence of a washer and dryer in every unit, proving invaluable for longer stays. Rooms are also equipped with air conditioning and multiple TVs offering a great selection of free movies. While there is no on-site gym, guests have access to a nearby facility, though some found its location a bit distant. The building features an elevator for easy access, including direct access from the secure underground parking.

Cleanliness & Room Comfort
The hotel receives overwhelming praise for its impeccable cleanliness, with guests frequently describing rooms as spotless and pristine. The modern decor and new construction contribute to a fresh ambiance. Most guests found the beds comfortable, often noting a restful night's sleep, though some found the mattresses or pillows to be on the firmer side, with a few mentioning single beds felt short or lumpy. Rooms are generally quiet, benefiting from good soundproofing. While some found the room size to be compact, they appreciated that all necessary amenities were present. Feedback on bathrooms was mixed, with some finding them basic, and a few noting issues with shower design leading to water spillage or inconveniently placed light switches.

Dining & Food Quality
The hotel does not offer on-site dining options or breakfast service, which is a consistent point noted by guests. However, its location is highly advantageous for accessing external food choices. Many reviews highlight the convenience of having numerous restaurants within a short walking distance. Guests frequently mention the proximity to BHive, which offers a variety of restaurants, coffee shops, and a small grocery store directly across the street. While the hotel reportedly promotes a nearby dining area called Goodside, some guests found it disappointing, noting that many establishments were closed or limited to fast-food options like Subway in the evenings.

Location & Accessibility
The hotel's excellent location is a major draw, particularly its direct proximity to North Shore Hospital, making it ideal for visitors to the facility. It offers easy access to the motorway and is conveniently situated for exploring areas like Milford and Takapuna. Guests appreciate being within walking distance of a main bus terminal, providing straightforward connections to the city and other areas. Underground parking is available and widely used, though it incurs an additional fee and requires advance booking due to limited spaces. Some guests found the parking access system, such as the swipe card reader, a bit challenging to reach from their vehicles.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the quick check-in process and the staff's accommodating nature, particularly regarding arrangements for late check-ins and requests for early check-ins or late check-outs. Communication from the hotel is often described as excellent. The housekeeping team is also highlighted for their attentiveness, ensuring rooms are serviced daily and fresh towels are provided. While most interactions with reception were positive, a few guests noted some staff members seemed less welcoming or a bit distant.

Additional Information
Guests should be aware that a credit card surcharge is applied to payments. Some guests reported issues with the payment process, where an initial online payment was treated as a deposit, requiring a second payment at check-out, and the deposit refund took several days to process. One guest also mentioned an unexpected "wear and tear" charge upon departure after a long stay, which was not communicated beforehand. Despite these isolated administrative concerns, the hotel offers free movies on the in-room televisions, which many guests found to be a pleasant and entertaining amenity.