Rydges Parramatta

The hotel is frequently chosen for its convenient location, especially for those attending events at Rosehill Racecourse or Olympic Park, and is widely praised for its exceptionally comfortable beds. Its strategic position makes it an ideal choice for racegoers and event attendees seeking easy access to venues, while business travelers appreciate the facilities for meetings and conferences. Families find the spacious rooms accommodating, and couples enjoy the comfortable accommodations and dining options. To enhance your stay, guests often recommend checking restaurant operating hours in advance, as they can vary, and being aware that some rooms may experience road noise, suggesting a request for a quieter room if possible.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed regarding their condition and availability. Most guests appreciate the indoor heated pool and spa, finding them spacious and well-maintained for relaxation. A sauna is also available and generally found to be clean and quiet. However, some guests noted issues with the steam room not working and the jacuzzi being too cold. The fitness center is present but often described as needing significant updates, with broken equipment and missing attachments. Wi-Fi is available, though some guests reported connectivity issues. While parking is ample, it comes at an additional cost, which some guests found unexpected. The hotel has implemented self-check-in kiosks, which are generally efficient, but some guests miss the personal interaction of a traditional front desk. The absence of a mini-bar in rooms and a lack of vending machines for snacks and drinks were also noted by several guests.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Most guests consistently praise the comfortable beds, often describing them as large and cloud-like, ensuring a restful sleep. However, some found the pillows too large or uncomfortable. While many reviews highlight the cleanliness of the rooms upon arrival, a significant number of guests reported issues such as mold in the bathroom, stained carpets, dust on surfaces, and general signs of wear and tear, indicating a need for renovation. The air conditioning system frequently receives negative comments for being noisy, ineffective, or inconsistent, leading to uncomfortable room temperatures. Noise levels from outside traffic and adjacent rooms due to thin walls or loud closing doors were also a recurring concern, impacting sleep quality. In-room amenities like outdated TVs lacking streaming capabilities, limited coffee and tea selections, and non-functional fridges were also points of dissatisfaction for some.

Dining & Food Quality
The hotel's dining options receive mixed but generally positive feedback, particularly for room service and breakfast. Many guests highly commend the room service for its excellent quality, delicious food, and generous portions, noting it as a convenient and satisfying option. The buffet breakfast is often described as good, with a decent variety of choices, though some guests found the hot food to be lukewarm or cold, and the coffee from the machine to be below average. The main restaurant receives varied reviews; some guests enjoyed their meals, praising the quality and preparation, while others found the food to be disappointing, overpriced, or overly seasoned. A common complaint is the restaurant and bar closing early or not being open on certain days, limiting dining options within the hotel, which can be inconvenient for guests.

Location & Accessibility
The hotel's location is a significant advantage for many guests, particularly its direct proximity to Rosehill Racecourse, making it exceptionally convenient for race day attendees. It also offers easy highway access, which is appreciated by those traveling by car. For guests attending events, the hotel provides a convenient shuttle service to and from Olympic Park, which is highly valued. While the hotel is not within immediate walking distance of Parramatta city center or the train station, a bus stop is conveniently located nearby, offering public transport options. However, some guests found the walk to the train station too long, especially with children or in hot weather. Parking is readily available on-site, including undercover options, but it incurs an additional daily fee, which some guests felt should be complimentary given the location.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentive service. Many guests highlight positive interactions with various team members, noting their willingness to assist with requests and resolve issues. The check-in process is often described as smooth and efficient, particularly with the new self-check-in kiosks, though some guests experienced long waits or found the process impersonal. Conversely, some reviews mention instances of unhelpful or disinterested staff, particularly at the front desk, leading to frustrating experiences like unanswered calls or forgotten requests. While most guests appreciate the overall attentive service, there are isolated reports of dissatisfaction regarding specific service aspects, such as slow service at the bar or issues with housekeeping.

Additional Information
The hotel offers connecting rooms, which are a convenient feature for families or groups traveling together, allowing for shared space and easy access between accommodations. For guests who opt out of daily room cleaning, the hotel provides vouchers for no daily clean, which can be redeemed for food or other services, a policy appreciated by those seeking a more eco-friendly stay. The hotel is also noted for its event planning services, with many positive comments from guests who hosted functions, praising the team's care, accommodation, and the overall exceptional experience provided for special occasions.