The Star Grand at The Star Gold Coast

The hotel is a vibrant integrated casino and entertainment complex, highly regarded for its central location and the array of dining opportunities available on-site. Guests frequently highlight the spacious rooms and comfortable beds, contributing to a pleasant stay. It is an ideal destination for gamblers seeking a lively atmosphere, conference attendees due to its proximity to the exhibition center, and sightseers looking to explore the local area. Couples can enjoy a dynamic getaway, while families appreciate the convenience and amenities. To enhance your visit, be aware of the specific parking validation process and consider requesting a room on a higher floor for better views.

Facilities & Amenities
The hotel features an expansive casino floor offering a wide variety of pokies, card games, and a dedicated poker room, which guests find modern and well-maintained. The pool areas are generally well-received, with some options being heated and featuring poolside bars, though they can become quite busy and some guests have reported closures or cold water. Free Wi-Fi is available throughout the property. However, the lifts can be a source of frustration, often being slow or overcrowded, leading to long wait times. Multiple bars provide a lively atmosphere, but some guests noted them to be loud with occasional slow service.

Cleanliness & Room Comfort
Rooms are consistently described as spacious, clean, and modern, with many offering magnificent views of the sea, city, or hinterland. The beds are frequently praised for their comfort, ensuring a restful night's sleep, though a few guests found them to be old or uncomfortable. Noise can be an issue, with reports of sounds from water pipes, corridors, and foot traffic from rooms above. Bathrooms vary in size and features; some are noted as small or having poor water pressure, while others are more luxurious with branded amenities. A recurring point of feedback is the absence of complimentary bottled water in the rooms.

Dining & Food Quality
The hotel offers a diverse selection of dining options, including various restaurants and bars. The Harvest Buffet receives mixed feedback; while many guests praise its extensive variety and value, particularly for fresh oysters and prawns, others found the food quality to be average or cold, often accompanied by long queues and a chaotic atmosphere during peak hours. Other on-site restaurants, such as those serving dumplings and Japanese food, are generally well-regarded for their cuisine. Room service is frequently highlighted for being quick and delicious, although some guests experienced missing items from their orders.

Location & Accessibility
The hotel boasts an excellent central location, providing immense convenience for guests. It is within easy walking distance of Broadbeach, the Gold Coast Exhibition Centre, and the Pacific Fair shopping mall, offering abundant access to various eateries and shops. Its proximity to the beach and the tram line further enhances its accessibility. Parking is available on-site, but it is often described as expensive and confusing, with issues regarding validation and availability, which has been a source of frustration for many visitors.

Staff & Service
Feedback regarding staff and service is quite varied. Many guests commend the friendly, helpful, and professional staff, particularly at reception and the concierge team, who are noted for their attentiveness and willingness to assist with requests. However, a significant number of reviews highlight issues such as long check-in and check-out lines, slow service at bars and restaurants, and instances of rude or dismissive staff. Some guests also reported problems with housekeeping not servicing rooms as expected or ignoring "Do Not Disturb" signs.

Additional Information
Guests should be aware that room cleaning is often performed only upon request, requiring guests to activate a service button for daily service. The Star Club loyalty program has received mixed feedback, with some members expressing disappointment over perceived lack of loyalty benefits or issues with membership tiering. The hotel's public areas, including bars and the lobby, can be quite loud due to music, which some guests found disruptive. There have also been isolated reports of pool closures for maintenance, impacting the guest experience.