Waikiki Beachcomber by Outrigger

A standout feature of this hotel is its unbeatable central location in the heart of Waikiki, offering immediate access to the vibrant main strip and placing guests just a short walk from the beach. This makes it an ideal choice for sightseers eager to explore the area's attractions, shoppers looking for retail therapy, and couples seeking a lively yet convenient base for their getaway. Families also find it suitable due to its accessibility to entertainment and dining options. Guests consistently highlight the exceptional friendliness and efficiency of the staff, the hotel's overall cleanliness, and the appealing views from many rooms. To enhance your stay, consider requesting a room on a higher floor to potentially mitigate street noise and maximize scenic vistas, and be prepared for the significant cost associated with on-site parking.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed for guest convenience, though some aspects receive mixed feedback. The pool is frequently noted as being quite small and can become very crowded, with a limited number of sun loungers often leading to availability issues. Some guests also reported the pool area can be slippery, and the hot tub steps were challenging for a few. Despite its size, the pool is appreciated by many for relaxation. A fitness center is available, described as small but adequately equipped with various machines and free weights. While Wi-Fi is provided, some guests experienced slow speeds or connectivity issues. The elevators are generally efficient, though occasional malfunctions or noise from the chime are mentioned. Guests appreciate the water refill station in the lobby and the presence of ice machines on floors. A modern laundry room is also available for guest use. It is important to note that cabanas by the pool require an additional fee, and microwaves are not standard in rooms, incurring a daily rental charge.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting rooms are spotless and well-maintained by efficient housekeeping. Room comfort receives mixed feedback; most find beds comfortable with high-quality linens, ensuring restful sleep, though some report mattresses feeling saggy or too soft, and pillows being uncomfortably firm. While some rooms are spacious, others are considered small. Many rooms boast appealing ocean views, Diamond Head views, or city views from their balconies or lanais, though some partial views disappoint. A significant issue is noise levels, particularly from the street (including late-night music), external AC units (especially on lower floors), and sound transferring through thin walls or connecting doors. Air conditioning effectiveness is also a concern, with some units struggling to cool adequately. Bathroom sizes vary, and some guests note issues with water pressure, shower leaks, or a lack of a bathtub. In-room amenities typically include a fridge and coffee maker, but some rooms are criticized for poor lighting or dated decor.

Dining & Food Quality
The hotel offers convenient dining options that generally receive positive feedback. The Hawaiian Aroma Cafe, located on-site, is highly praised for its fast service, good coffee, and a variety of breakfast options, including paninis, Acai bowls, and waffles. Many guests also appreciate the cafe's happy hour deals on beers and cocktails, making it a popular spot for both morning meals and evening relaxation. However, some note that lines can be long, especially on weekends, and that breakfast vouchers may offer a limited selection, with certain items requiring an additional upgrade fee. The Maui Brewing Company, an on-site restaurant and bar, provides a convenient option for meals and drinks, often featuring live music. While many enjoy its brew pub style food and beer selection, some guests have reported issues with service or the quality of certain dishes, and occasional operational problems like broken ovens. Room service is available but offers a somewhat limited menu.

Location & Accessibility
The hotel's location is consistently highlighted as its strongest asset, placing guests directly in the heart of Waikiki. It is situated on the main strip, offering unparalleled accessibility to a vast array of attractions. The beach is just a short, convenient walk across the street, typically taking only a few minutes. Guests find themselves surrounded by extensive shopping opportunities, including the International Market Place, Royal Hawaiian Center, and various department stores and boutiques. An abundance of restaurants catering to diverse tastes are also within easy walking distance. For those relying on public transport, bus stops and trolley services are readily available nearby. Parking is exclusively valet, which, while convenient and efficient for car retrieval, is frequently cited as being very expensive. Some guests have noted occasional issues with the escalator providing street access or temporary road closures impacting convenience, but overall, the prime location significantly enhances the guest experience.

Staff & Service
The staff and service at the hotel receive overwhelming praise from guests, consistently described as friendly, helpful, welcoming, and highly professional. The check-in and check-out processes are frequently noted as smooth, fast, and efficient, with staff often accommodating early arrivals or late departures when possible. Housekeeping is highlighted as excellent, with team members being thorough, efficient, and going above and beyond to ensure rooms are clean and well-maintained. The valet staff are also commended for their professionalism, quick service, and friendly demeanor. While most interactions are positive, feedback on the concierge service is mixed; some guests found them incredibly knowledgeable and helpful in planning activities, while others felt they were less proactive. The bellmen are appreciated for their assistance with luggage. Overall, the hotel's responsiveness to guest needs, from addressing room issues to assisting with forgotten items, contributes significantly to a positive and memorable stay, with management also noted for effectively resolving concerns.

Additional Information
Guests should be aware of several important details to enhance their stay. The hotel is home to the Cirque du Soleil 'Auana' show, which is highly recommended by many as a convenient and captivating on-site entertainment option, suitable for families. A recurring point of discussion is the resort fee or destination fee, typically ranging from $40-50 daily. While this fee covers certain amenities like Wi-Fi and beach towels, many guests feel it is expensive and covers services that should be standard inclusions, leading to a perception of poor value. The hotel operates a pet-friendly policy, though some guests noted challenges in finding suitable outdoor areas for pets nearby. It's also worth noting that the hotel does not offer self-parking, with valet service being the only option. The hotel's ambiance is often described as having a modern luxury look with an oceanic theme, contributing to a calm and inviting atmosphere. Guests participating in loyalty programs often appreciate the additional benefits received.