Amora Hotel Brisbane

The hotel stands out for its recent renovation and modern design, offering guests a stylish and comfortable urban retreat. Its spacious rooms and comfortable beds are frequently highlighted, providing a restful experience. The hotel's central location is a significant draw, placing guests within easy reach of key city attractions and transport links. It is particularly well-suited for business travelers seeking convenience and comfort, sightseers looking to explore the city on foot, families needing ample space, and couples desiring a contemporary and accessible base. To enhance your stay, consider clarifying parking costs upon arrival, as feedback on this can be mixed, and be aware of the hotel's position on a slight incline if you have mobility concerns.

Facilities & Amenities
Guests generally find the hotel's facilities to be modern and well-maintained. The outdoor pool is a popular feature, though many guests note it is cold and not heated, making it less inviting, especially outside of peak summer. The gymnasium is described as well-equipped and functional, providing a good space for workouts. While Wi-Fi is available and generally reliable, some guests experienced slower speeds during busy periods. The minibar in rooms is often found to be empty, with no complimentary water provided, which some guests found disappointing. Room televisions are large and offer casting capabilities, though their placement can sometimes be awkward. Feedback on elevators is mixed, with some experiencing long wait times or issues with key card access. Parking is available on-site but is frequently mentioned as expensive and, in some instances, confusing or lacking adequate security.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests frequently describing rooms as spotless and pristine. The spacious rooms are a significant positive, offering ample space for relaxation and luggage. Most guests find the beds exceptionally comfortable, ensuring a good night's sleep, though a few found them too soft. Modern bathrooms with excellent showers are appreciated, but a recurring issue is the difficulty in regulating water temperature, often being either too hot or too cold. Noise levels can be a concern, with some guests reporting noise from corridors or adjacent rooms, and occasional lift noise. A few reviews noted issues with humidity or unusual smells in rooms, and some wished for more in-room amenities like a microwave or complimentary bottled water.

Dining & Food Quality
The buffet breakfast receives mixed but generally positive feedback for its variety and quality. Many guests praise the extensive selection of hot and cold dishes, including a good coffee machine. However, a significant number of reviews highlight issues with the breakfast service, including disorganization, understaffing, long queues for coffee, and empty buffet items that are slow to be refilled. Some guests found the breakfast to be expensive and repetitive over multiple days. The on-site restaurant and lobby bar are noted for offering good quality food and drinks, with the restaurant serving a modern Australian menu. Room service is available but has received criticism for being slow, limited in options, and expensive, with some guests experiencing issues like cold food or incorrect orders.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. It is particularly close to Central Station, providing easy access to public transport and the airport. Guests appreciate its walkability to key attractions such as Queen Street Mall, various shopping and dining options, and the riverfront. However, accessibility can be challenging for some, as the hotel is situated on a hill, making the walk from the city center or train station noticeably uphill, especially with luggage or for those with mobility issues. Some guests also reported confusion regarding Uber and taxi pick-up/drop-off points, and navigating the immediate surroundings on foot can be tricky due to narrow pavements and stairs.

Staff & Service
The hotel staff consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently commend the warm welcome at reception and the quick check-in and check-out processes. Many guests were delighted by complimentary room upgrades and other thoughtful gestures, such as welcome drinks. The staff are often described as accommodating and willing to assist with various requests, from printing documents to extending stays. However, feedback on housekeeping is inconsistent, with some guests reporting issues like rooms not being serviced daily, items not being replaced, or towels left in inappropriate places. While most interactions are positive, a few guests encountered unhelpful or rude staff members, particularly concerning specific issues or during busy periods.

Additional Information
Guests should be aware of the hotel's deposit process, which typically involves a $100 hold on credit cards upon arrival. While standard, some guests reported significant delays in the return of this deposit, causing frustration. The hotel has undergone recent renovations, which are largely praised for modernizing the property, but some areas may still show signs of wear, and ongoing construction can occasionally lead to noise or altered access routes. Issues with room key cards malfunctioning were reported by several guests, requiring multiple trips to reception. While the hotel is advertised as five-star, some guests question this rating due to various service inconsistencies or facility limitations. Concerns were also raised about the security of the car park at night, with reports of incidents.