Airport International Motel Brisbane

This establishment is frequently chosen for its spacious rooms, particularly family rooms and suites, which many guests find to offer good value. It serves as a highly convenient stopover, especially for transit travelers due to its excellent proximity to key transport hubs. Guests consistently highlight the hotel's cleanliness and the friendly staff, though the experience is notably impacted by ongoing renovations and the property's somewhat dated aspects. For families, the generous room sizes are a significant draw, while business travelers appreciate the functional accommodations and strategic location. To ensure a smoother stay, it is advisable to inquire about the lift status beforehand, especially if you have mobility challenges or heavy luggage, as it has been frequently out of service. Additionally, be prepared for potential musty odors in some areas, a lingering effect of past flood damage.

Facilities & Amenities
A significant recurring issue for guests has been the lifts, which are frequently reported as out of service due to past flood damage, causing considerable inconvenience, particularly for those with heavy luggage or mobility issues. The pool is another area of concern, with multiple guests noting it was either out of order or appeared uncleaned, often filled with leaves. Feedback on Wi-Fi connectivity is mixed; while some guests found it worked well, others experienced frequent disconnections and weak signals. The air conditioning generally provides effective cooling, but many reviews mention it is noisy or appears old and in need of an upgrade. Parking availability receives varied comments; some guests found it ample and easy to access, while others struggled to find spaces, sometimes having to park several blocks away.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms as very tidy and well-maintained. The bed comfort is a standout feature, with many guests reporting a restful night's sleep on comfortable beds and pillows. Room sizes are generally described as spacious, with many appreciating the generous dimensions, though some found the bathroom areas to be small or cramped. Noise levels receive mixed feedback; while some rooms are noted as quiet, others experience significant road noise due to proximity to a main road and, in some cases, poor soundproofing between rooms. A recurring concern is a musty odor or moldy smell in some rooms and common areas, attributed to past flood damage. Additionally, many reviews mention that the property is dated and in need of refurbishment, with visible wear and tear, including broken tiles, non-functional bath fittings, and general signs of age.

Dining & Food Quality
The on-site restaurant has been a point of disappointment for many guests, as it was frequently reported as closed or out of service, indicating a lack of on-site dining options. However, guests highly appreciate the abundance of convenient eating options close by. There are numerous restaurants within easy walking distance, particularly along Racecourse Road, offering a variety of culinary choices. A significant convenience highlighted by many is the presence of a Woolworths supermarket directly across the street, providing easy access to groceries and supplies for those preferring to self-cater or grab quick meals.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it an ideal choice for transit travelers and those needing easy access to key transport hubs. It is conveniently situated very close to the airport, making it perfect for early flights or late arrivals. The proximity to the cruise terminal and Portside Wharf is also a significant draw for guests embarking on or returning from cruises. Furthermore, the hotel offers easy access to the city via the ferry, allowing guests to explore urban attractions. The surrounding area is well-served with an abundance of restaurants and a supermarket within walking distance, providing excellent convenience for dining and daily needs.

Staff & Service
The staff consistently receives high praise for being exceptionally friendly, helpful, and efficient. Guests frequently commend the quick check-in process, and many appreciate the staff's willingness to accommodate early check-in requests when possible. However, some guests reported significant difficulties with after-hours check-in, including delays and a lack of clear communication. Given the frequent issues with the non-functional lifts, staff members were often observed offering assistance with luggage, which was greatly appreciated by guests. Overall, the staff's dedication to providing attentive service contributes positively to the guest experience, despite some operational challenges.

Additional Information
A prominent theme in guest feedback is the impact of recent flood damage, which has necessitated ongoing renovations throughout the property. This has directly affected the functionality of certain facilities, such as the lifts and the on-site restaurant, and has contributed to persistent musty odors in some areas. Many guests also noted that the property functions more like a motel than a traditional hotel, which may influence expectations regarding the range of services and amenities available. This distinction is important for guests to consider when booking, as it reflects the property's operational style and the scope of its offerings.