Red Roof Inn San Dimas - Fairplex

This hotel stands out for its affordable rates and the inclusion of spacious rooms equipped with kitchenettes, featuring full-sized refrigerators, stovetops, and microwaves, which are highly appreciated by guests. This makes it an ideal choice for budget-conscious travelers, families seeking self-catering options, and those planning long-term stays. The hotel also offers a pet-friendly policy, making it suitable for guests traveling with animals. While many find the location convenient, some advise being mindful of the surrounding environment. To enhance your stay, consider the value offered by the in-room kitchen facilities for preparing meals and managing travel expenses.

Facilities & Amenities
Guests frequently highlight the convenience of the in-room kitchenettes, which include a full-sized refrigerator, stovetop, and microwave, allowing for meal preparation and extended stays. The hotel also features a pool, which some guests enjoy for relaxation, though others note it can sometimes be unmaintained or inaccessible. Wi-Fi connectivity is available, with some guests finding it reliable for their needs, while others report issues with speed or consistency. Ice machines are present, but their functionality and accessibility vary, with some guests finding them broken or inconveniently located. Additionally, laundry facilities are on-site, though some reviews indicate they are not always operational. Vending machines are available in the lobby, offering a convenient option for snacks and drinks, and are noted for accepting modern payment methods.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort is notably mixed. While some guests report their rooms and linens to be clean and comfortable, many others express significant concerns. Recurring issues include dirty floors, sticky surfaces, and unpleasant odors such as cigarette smoke, pet smells, or a general musty scent. Some rooms are described as old and worn, with visible stains on bedding and furniture, and signs of neglect like peeling walls or broken fixtures. Guests frequently mention problems with bathroom cleanliness, including clogged tubs and sinks, and a lack of essential toiletries. Noise can also be an issue, with reports of thin walls leading to disturbances from neighboring rooms or outside activities, impacting overall sleep quality.

Location & Accessibility
The hotel's location is generally praised for its convenience, offering easy access to the freeway and being within walking distance of various restaurants and shopping options. This makes it a practical base for exploring the area. Parking is available on-site, with many spaces provided, though guests occasionally report difficulties finding available spots, especially during peak times, and some mention issues with lighting in certain areas of the lot. While the proximity to amenities is a strong positive, a significant number of guests express discomfort regarding the immediate surrounding area, citing observations of concerning activities and a general feeling of unease, which can impact the perceived safety of the property.

Staff & Service
The staff receives varied feedback, with many guests commending their friendliness, helpfulness, and professionalism, particularly at the front desk. Some individuals are highlighted for their attentive and accommodating approach, especially when assisting with booking issues or specific room requests. However, other guests report less positive interactions, describing some staff as unhelpful or rude, particularly concerning issues like room readiness or refund processes. The check-in and check-out experiences are inconsistent, with some guests noting quick and efficient service, while others encounter long waits or complications. Housekeeping services also receive mixed reviews; while some appreciate the efforts made, many guests report infrequent cleaning, a lack of towel or toilet paper replenishment, and a general need for more thorough room maintenance.

Additional Information
Guests should be aware that the hotel operates with a $100 deposit required at check-in, which is refundable upon check-out, though some guests have experienced delays in receiving their refund. The hotel is notably pet-friendly, allowing animals to stay without an additional fee, which is a significant draw for many travelers. However, this policy is sometimes associated with observations of pet waste on the grounds and occasional pet odors in rooms. The property also offers long-term stay options with weekly rates, catering to guests needing extended accommodations. Some guests have noted ongoing construction on the property, which can affect parking and access, and there are recurring mentions of a no-smoking policy that is not always enforced, leading to smoke odors in non-smoking rooms.