Nightcap at Commercial Hotel

This hotel consistently impresses guests with its spacious rooms, comfortable beds, and an integrated bistro that offers excellent food and convenient dining options. Many describe it as a "hidden gem" due to its surprising quality and quiet atmosphere despite being located above a pub. It is an ideal choice for families seeking ample space and amenities like loft rooms, business travelers needing a quiet and well-located base, and sightseers exploring the Gold Coast and nearby theme parks. Guests frequently praise the hotel's cleanliness and the exceptional service provided by the staff. To enhance your stay, be sure to take advantage of the complimentary drink vouchers and meal discounts offered, and note that while the check-in process is generally smooth, some guests found it initially confusing, advising to head directly to the bar for assistance.

Facilities & Amenities
Guests generally find the hotel well-equipped with essential amenities, contributing to a comfortable stay. Rooms feature effective air conditioning for climate control and a mini fridge stocked with free bottled water, which is a thoughtful touch. Many appreciate the presence of an iron for convenience. Family rooms are particularly well-designed, often including a sliding door to separate sleeping areas and sometimes multiple TVs, though some noted only one remote was provided. While the hotel does not have a swimming pool or fitness center, the overall room setup is highly praised. Some guests mentioned the absence of a microwave or toaster in their rooms, which would have added to the convenience. Additionally, a few reviews noted the lack of an elevator, which could be a consideration for guests with heavy luggage.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its spotlessly clean and well-maintained rooms. Guests frequently highlight the comfortable beds, often describing them as "super comfy," ensuring a restful night's sleep. While most found the beds ideal, some guests expressed a preference for a firmer or softer mattress, indicating a slight variation in bed firmness. The modern bathrooms are spacious and clean, with many appreciating the hot shower and good water pressure, though a few mentioned a delay in hot water availability. Despite the hotel's location above a pub, rooms are remarkably quiet and soundproof, allowing for undisturbed rest. Minor issues occasionally noted include the absence of a hairdryer or tea towel in some rooms, and isolated comments about a curtain not fully covering the window, or very rare instances of cleanliness issues like ants or a lingering smell.

Dining & Food Quality
The integrated bistro downstairs is a significant highlight, offering guests convenient and high-quality dining options. Many reviews commend the delicious meals, particularly the dinner and pub meals, with specific praise for dishes like the fish. The availability of room service is appreciated, with guests noting generous portions and prompt delivery, although a few isolated comments mentioned inconsistencies with daily room service. A major perk for guests is the provision of free drink vouchers and a 10% meal discount, significantly enhancing the value of their stay. The bistro caters to various preferences with seniors and kids menus. However, some guests expressed disappointment that breakfast options were not readily available at the hotel, and a few noted that the restaurant opening hours were not always convenient.

Location & Accessibility
The hotel's central location is a major advantage, making it highly accessible for various purposes. It is particularly convenient for business travelers due to its proximity to work areas and sports venues like the GC hockey fields and stadium. For leisure, it offers easy access to theme parks like Movieworld and is a short drive, approximately 20 minutes, to the beaches of Surfers Paradise. Guests appreciate the free onsite parking, which adds to the convenience. The hotel is also within walking distance of shops and other restaurants, providing additional options. While generally easy to reach, some guests reported initial difficulty finding the reception due to Google Maps inaccuracies and the need to enter through the pub area for check-in.

Staff & Service
The staff at the hotel consistently receive glowing reviews for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight their welcoming demeanor and willingness to accommodate requests, such as early check-in, which greatly enhances the overall experience. The check-in process is generally described as quick and efficient, despite some initial confusion for first-time visitors. Many guests specifically commend the attentive service provided by the bistro staff and the cleaning ladies, noting their pleasant and courteous interactions. The staff's commitment to going "above and beyond" is a recurring theme, contributing to a highly positive and memorable stay for most visitors.

Additional Information
Guests should be aware that the hotel's ground floor features gambling machines within the pub area, which some families found slightly off-putting, though it did not detract from the overall positive experience for most. Another important detail is the hotel's check-in policy, which requires the person whose name the booking is under to be present for access, a point that caused minor inconvenience for a few guests. Despite its exterior appearance, many guests were pleasantly surprised by the modern, clean, and quiet interior, often describing it as a "hidden gem" that offers excellent value.