The Colmslie Hotel

The hotel is highly regarded for its integrated restaurant and bar facilities, which offer a lively atmosphere and a wide array of dining choices, complementing its notably spacious rooms and comfortable beds. Guests consistently highlight the hotel's great food and its convenient location, making it a popular choice. It is particularly well-suited for business travelers seeking quiet accommodations and on-site amenities for work trips or conferences. Families find it appealing due to the dedicated kids playground and family-friendly dining options, while sightseers and those with airport connections benefit from its accessibility. Couples also appreciate the quality dining and comfortable setting for a relaxing getaway. To enhance your stay, consider requesting a room situated away from the main pub area for a quieter experience, and be aware that specific sports channels may not be available for viewing.

Facilities & Amenities
The hotel offers a range of convenient facilities that enhance the guest experience. Many appreciate the availability of a Guest Laundry, though some note that more machines would be beneficial, especially for those with specific needs like sports uniforms. Rooms are equipped with a coffee machine, although a few guests reported issues with them not functioning correctly. Ample parking, including undercover parking, is consistently praised for its ease and convenience. For families, the secure kids playground is a significant draw, allowing children to play safely within view of parents. The hotel also features pool tables available for a small fee and dedicated conference rooms and event spaces that are well-regarded for their quiet and suitable environment. Some guests experienced issues with the in-room TV functionality and non-working safes, and noted the absence of a minibar, with drinks and snacks instead available from reception.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness throughout the property and in the rooms. The accommodations are consistently described as spacious rooms and very quiet rooms, ensuring a restful stay. A standout feature for many is the exceptionally comfortable beds, often highlighted as a key factor in a good night's sleep. While the bathroom facilities are generally well-received, with good shower pressure, some guests noted areas needing attention, such as minor mould in the grout, a broken sink tap, or the absence of an exhaust fan and basic amenities like flannels. A few reviews mentioned that the rooms could benefit from an update, citing dated appearances, non-working lights, or uneven floors under the carpet, and some reported leaking water in the hallways. The pillows received mixed feedback, with some finding them too firm or too soft.

Dining & Food Quality
The hotel's integrated restaurant and bar facilities are a major highlight, consistently praised for their vibrant atmosphere and generally high food quality. Many guests enjoyed the breakfast burger and found the wings to be excellent. While some dishes like the fillet and pizza received mixed reviews, with comments on dryness or being undercooked, the lunch deals are frequently cited as offering very good value. The roast of the day is popular, though some found it overly salty. Feedback on specific items like parmis varied, with some calling them the "best ever" while others found them disappointing or expensive. The menu variety is appreciated, including gluten-free options, and the convenience of room service and the restaurant being open late for dinner and early for breakfast is a plus. However, some guests noted that certain items were overpriced or that service could be slow at times, and there were instances of incorrect orders.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests conveniently close to various amenities and transport links. It is particularly well-situated near shops, including large supermarkets, a chemist, and other retail outlets, all within easy walking distance. The proximity to excellent cafes across the street, especially for breakfast, is also frequently mentioned. For travelers, its location approximately 13 kilometers from the airport makes it an ideal choice for those with early flights or unexpected cancellations. Public transport, such as a nearby train station, further enhances accessibility to the wider city. The availability of ample parking, including undercover parking, is a consistent positive, ensuring convenience for guests arriving by car. While generally easy to access, a few guests found the initial approach to the property slightly confusing.

Staff & Service
The hotel generally receives high praise for its friendly staff and excellent customer service. Many guests highlight the helpful staff who go above and beyond, particularly in accommodating requests like late check-ins or early check-outs. The attentive service provided by the housekeeping team is also noted, ensuring rooms are well-maintained. The quick check-in process contributes to a smooth arrival experience. However, feedback on staff is not uniformly positive; some guests reported isolated incidents of unhelpful or rude behavior from certain individuals at reception or in the pub area. There were also concerning accounts of security staff being overly confrontational or treating guests with disrespect, particularly regarding entry policies and dress codes. Despite these isolated negative experiences, the majority of reviews commend the staff's dedication to providing a welcoming and efficient stay.

Additional Information
Several specific details and policies are worth noting for prospective guests. The Guest Laundry facilities, while appreciated, sometimes face issues with limited availability of washing machines and dryers. A recurring point of frustration for some is the lack of sports channels or streaming options on in-room televisions and in the bar area. The hotel operates a cashless policy at reception after a certain time for small purchases. The standard checkout time of 10 AM has been a point of contention for some, with reports of confrontational interactions when discussing extensions. There were also significant concerns raised about the hotel's booking cancellation policy and alleged miscommunication regarding refunds. Additionally, some guests noted that the toilet facilities in public areas, particularly the female restrooms, are in need of an upgrade, citing dated appearance and cleanliness issues. The hotel's loyalty program was mentioned, with some guests experiencing difficulty joining due to phone signal issues.